Senior Payroll Specialist

• Join Sona, the AI-native workforce management platform for frontline organisations, in a full-time hybrid role in London. • Own payroll processing and the customer relationship end to end for a portfolio of enterprise customers. • Join a fast-growing payroll bureau that already runs more AI-forward than any other bureau Sona knows of. • Help build the processes, tools and ways of working rather than following a finished playbook. • Work from the Soho office 2 or more days a week. • Earn £45,000–£55,000 plus share options.

• Bring hands-on bureau payroll experience, processing for multiple clients rather than a single in-house payroll. • Show strong working knowledge of UK payroll legislation, including PAYE, RTI, pension auto-enrolment and statutory payments. • Manage multiple concurrent payrolls at volume across different pay cycles. • Operate as a trusted advisor with clients on payroll matters. • Research questions yourself, challenge inefficiencies and bring ideas forward. • Stay motivated by a startup environment where you help build the processes. • Commute to the Soho office at least 2 days a week.

• Hold a CIPP qualification, or be working towards one. • Bring high-volume or multi-sector bureau experience. • Show experience building or improving payroll tools and processes, including with AI. • Bring some exposure to Irish payroll.

• Run end-to-end payrolls for enterprise customers with complex requirements across hourly rates, overtime and varied pay cycles. • Own client relationships as their primary point of contact. • Identify improvements to how the bureau works, including where AI genuinely helps, and put them into practice. • Support sales as a payroll expert, helping prospective customers understand how the bureau operates. • Collaborate across Implementation, Product, Customer Success and Support. • Build a strong working knowledge of the HR and workforce management platform and how it connects to payroll. • Monitor KPIs, SLAs and compliance to maintain service standards. • Stay current on payroll legislation, tools and trends.

Sona is one of the most exciting B2B SaaS companies in the UK right now. The company has raised over $100 million from world-class investors and has grown revenue by 400% in 2023 alone. Two of the three founders, Oli Johnson and Ben Dixon, previously spent six years building Catapult, a gig platform for hospitality and retail, while Steffen Wulff Petersen came from Rocket Internet, where he helped launch Lazada, HelloFresh and Payleven. That domain expertise is a genuine differentiator: Sona is not a generic scheduling tool bolted onto HR. It is built from the ground up for complex, multi-site enterprises with hundreds or thousands of frontline staff. What stands out on Glassdoor (4.6/5 from 26 reviews, 88% recommend, 94% positive business outlook) is how consistently employees praise the team culture, the benefits and the pace of growth. The compensation sub-score is a remarkable 4.9/5. Sona offers genuinely strong benefits for a startup: Bupa health insurance, 25 days holiday plus 10 flexible public holidays (with an extra day per year of service), enhanced parental leave (26 weeks full pay for primary parents, 8 weeks for secondary), share options, pension matching up to 5%, twice-yearly team retreats and a quarterly £200 learning budget. The main things to be aware of: this is a fast-paced startup where priorities shift quickly; some reviews mention long hours and pressure around headcount management; and the team is still relatively small, at around 150 people. But with a fresh $45 million Series B led by N47, US expansion underway, and the recent launch of Forge, an enterprise AI application builder that lets customers create custom software on top of Sona's platform, the company is at a genuinely exciting inflexion point.

• Earn £45,000–£55,000 plus share options. • Work hybrid, with 2 or more days a week in the Soho office. • Take 35 days of annual leave, with an extra day for every year of service. • Get pension contributions matched up to 5%. • Receive comprehensive health insurance. • Benefit from enhanced parental leave and pay. • Use a salary sacrifice childcare scheme through a workplace nursery. • Join annual all-expenses-paid team retreats. • Receive a MacBook and home office equipment budget. • Use a professional development budget and unlimited free books.

Sona is the AI-native workforce management platform for frontline organisations, with agents that match staffing to real demand and take admin off managers. Frontline sectors employ 80% of the global workforce, more than 3 billion people, yet just 1% of venture funding has gone to software built for them. Sona has raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and has offices in London, New York, Austin and Lisbon.