Clinical Engagement Specialist

• Help NHS clinicians successfully adopt Patchwork's products and embed them into their day-to-day practice. • Work closely with clinical teams throughout the implementation process, ensuring they have a positive experience and gain maximum value from the solutions. • Spend the majority of your time on-site with NHS customers, supporting clinicians where they work, with regular travel and around four days each week at client locations.

• Have experience working within the NHS or wider healthcare sector. • Demonstrate the ability to build strong relationships and establish credibility with clinicians and operational stakeholders. • Have experience working collaboratively across different teams within a fast-paced environment. • Bring excellent written and verbal communication skills with the confidence to engage a range of audiences. • Be based in the UK and able to travel regularly to NHS sites across the country. • Take a proactive, self-starting approach with the ability to manage your own workload and build effective relationships across multiple teams. • Be highly organised and detail-oriented with a commitment to delivering high-quality work. • Be tech-savvy and adaptable, with confidence using new technologies and systems alongside a good understanding of data quality and CRM platforms. • Be enthusiastic about working within a fast-paced scale-up environment and contributing to a growing team.

• Have experience supporting software implementations, onboarding, or customer adoption activities. • Have experience using AI tools in a professional environment. • Bring experience in technical customer support or a similar customer-facing technical role. • Have experience working within a technology start-up or scale-up. • Have experience within healthcare, HealthTech, or the NHS. • Bring exposure to workforce management or workforce technology products.

• Build strong relationships with clinical and operational stakeholders across NHS organisations, becoming a trusted partner throughout the implementation journey. • Support the delivery of clinical engagement activities, helping clinicians understand, adopt, and get the most from Patchwork's products. • Gather feedback from clinical users, identifying opportunities, risks, and areas for improvement, and share these with the Clinical Engagement Manager. • Deliver engaging training sessions and product demonstrations to clinicians, both on-site and virtually. • Help identify and support clinical champions who can encourage product adoption and positive change within their organisations. • Work closely with the wider Implementation Team to ensure clinical users feel informed, engaged, and supported throughout every stage of the implementation lifecycle. • Contribute to clinical engagement plans, training materials, and communications, tailoring content to meet the needs of different clinical audiences. • Support workshops, onboarding sessions, training, and customer meetings where clinical expertise adds value. • Share feedback and insights from clinicians to help shape product improvements, implementation approaches, and internal ways of working. • Collaborate closely with Customer Success, Product, Revenue, and other operational teams to help deliver successful outcomes. • Continuously develop your knowledge of Patchwork's products, NHS workforce challenges, and the wider healthcare landscape.

• Receive a salary of £35,000–£40,000. • Enjoy a hybrid and flexible workplace. • Access the Cycle Scheme and Tech Loan Scheme. • Use the Employee Assistance Programme via Health Assured. • Receive a personal learning and development budget. • Access flexible income options via Stream. • Work from a dog-friendly London Hub with unlimited refreshments and games. • Access co-working spaces across the UK.

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Its fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff, and patients alike. Built by healthcare veterans and co-created with the NHS, the technology has been embraced by over 100 healthcare sites. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year and received the HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.