Technical Account Manager

• Join the Forward Deployed Engineering organisation within Professional Services as a Senior Technical Account Manager. • Act as the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact orchestrating outcomes across Support, Engineering, Product, and Sales. • Take over the post-sales technical relationship a Solutions Architect would otherwise own, freeing them to focus on pre-sales and accounts outside your portfolio. • Work in a billable, customer-funded role carrying no more than eight concurrent accounts, with no on-call, no production code, and no sales quota. • Deliver continuity, in a team where Professional Services delivers outcomes and Forward Deployed Engineers deliver velocity: you are the reason a customer's third year on Vercel is more valuable than their first. • Report to the Head of Forward Deployed Engineering, based in EMEA, with office anchor days on Monday, Tuesday, and Friday if you live within commuting distance of London or Berlin.

• Have 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, spanning Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting. • Have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles. • Bring deep production experience with Next.js and the Vercel platform, having architected, debugged, and optimised production systems on it as someone a customer's senior engineer would trust on a Sev-1 call. This is non-negotiable. • Speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimisation patterns that separate a healthy Vercel deployment from a runaway one. • Show a track record of getting things done across organisations without formal authority, holding senior internal stakeholders accountable and escalating quickly rather than letting issues drift. • Write strongly for executive and incident contexts, compressing a complex technical situation into a one-page summary a CTO will read and act on. • Sit comfortably as a peer to senior technical leadership, pushing back on a flawed decision with confidence and respect and leaving the relationship stronger. • Be willing to travel roughly 4-8 times a year to customer offices for QBRs, roadmap workshops, and incident retrospectives, mostly within your region. • Take over customer relationships from colleagues, absorbing context quickly and building trust with a customer who did not choose you.

• Have worked as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company such as AWS, Cloudflare, MongoDB, Snowflake, Datadog, or GitHub. • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks. • Have led FinOps or cloud cost-optimisation engagements at scale. • Have run an annual technical roadmap workshop or Well-Architected Review-style engagement with an enterprise customer. • Have moved from a delivery or support role into a customer-owning one, and can articulate what changed in how you operated. • Have worked as a Solutions Architect or in Customer Success at a developer platform, particularly one splitting pre-sales SA from post-sales technical ownership.

• Own the post-sales technical relationship for a portfolio of strategic enterprise accounts, taking accountability over from the Solutions Architect at deal close through a formal handover and holding it for the life of the engagement. • Co-own each account with the Account Executive, owning the technical domain while they own commercial, each with veto rights within their domain. • Run a defined cadence with each account: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop. • Take ownership when an incident escalates or a pattern emerges across multiple incidents, driving the post-mortem, identifying the architectural root cause, and owning the remediation roadmap. • Respond within 4 business hours to any P1 or P2 escalation routed to you, acting as the customer's escalation path when standard Support channels need acceleration. • Spend the majority of your time on work customers don't yet know they need: architectural reviews, technical risk mapping, cost and usage optimisation, pre-launch readiness assessments, and translating Vercel's product evolution into business opportunities. • Scope and hand off hands-on engineering work to Forward Deployed Engineers and deep audits to Professional Services, coordinating and tracking outcomes rather than delivering them yourself. • Translate customer technical needs into signal for Product, Engineering, and Support, holding internal teams accountable to commitments made to your customers. • Carry primary accountability for annual renewal of the TAM engagement, measured against a 90%+ renewal rate alongside CSAT, escalation responsiveness, and influence on Professional Services and FDE attach.

• Receive a competitive compensation package including equity. • Access an inclusive healthcare package. • Learn and grow through mentorship and events that build your network and skills. • Take flexible time off. • Get the gear you need for the role plus a working from home budget to outfit your space.

Vercel is the agentic infrastructure company, freeing people and agents to ship what comes next. For more than a decade it has shaped how the web is built, and as the team behind Next.js, v0, and the AI SDK it creates products that help builders move from idea to production with speed, security, and exceptional developer experience. Companies including OpenAI, PayPal, Ramp, and Supreme, along with millions of developers worldwide, build on the platform.