Program Manager, Scale Onboarding

• Develop and deliver a scale customer onboarding experience for a high volume of customers in the commercial segments. • Work closely with leadership to design what scale onboarding looks like at Figma and expand the programmes to support international sales teams. • Collaborate with the wider Customer Onboarding team to shape the processes and materials behind the programme. • Use metrics, customer feedback, and direct experience to identify new initiatives and materials that better engage and support customers. • Bring excellent communication and project management skills alongside a real passion for customers. • Work full time from London.

• Bring 4+ years of relevant work experience, ideally in B2B SaaS. • Have managed customers through onboarding or implementation of technical products. • Work with many customers at once and drive successful outcomes across multiple programmes. • Show proven time management and organisation skills. • Speak comfortably to customers across different functions and seniority levels. • Build and lead wide scale customer webinars alongside marketing teams. • Keep your camera on during video interviews and attend in-person onboarding if hired.

• Have used or worked with Figma, or bring other UX/UI experience. • Embody Figma's values and thrive in a constantly evolving, growing environment. • Show a proven track record of adapting to new technologies and learning quickly. • Apply even if your experience does not line up perfectly, as Figma hires curious people who grow into the role.

• Own and manage scale customer onboarding programmes supporting a high volume of commercial customers. • Partner with sales, marketing, and enablement teams to develop the programme and evangelise it inside Figma. • Guide customer goals and drive a high volume of customers towards onboarding closeout. • Work with Marketing, Operations, and Sales to build and optimise scalable customer programmes. • Report on metrics and customer feedback to assess onboarding impact and surface new customer initiatives and product opportunities. • Develop content and enablement resources customers use for training and education, accelerating product adoption. • Consult on product and industry best practices as a trusted advisor across a high-volume book of customers, inspiring new use cases.

• Work full time from London. • Help design what scale onboarding looks like at Figma rather than run an established playbook. • Expand programmes to support international sales teams, working directly with leadership. • Grow as you go, a company value backed by hiring for curiosity and developing skills on the job. • Work somewhere that treats equal employment opportunity as a commitment, including for applicants with criminal histories where the law allows. • Request reasonable adjustments for the application, interview, and the job itself through [email protected], covering accessible interview locations, closed captioning, screen-reader-compatible communication, and changes to interview format.

Figma builds a platform that makes design accessible to everyone, helping teams brainstorm, prototype, translate designs into code, and iterate with AI. The tools bring ideas through to finished products, letting teams streamline workflows, move faster, and collaborate in real time from anywhere. The company is growing its team of creatives and builders working on the future of design and collaboration.