Customer Enablement Manager, French Speaking

• Work directly with some of Figma's largest customers to help them get the most value from the platform. • Design and deliver tailored enablement strategies that drive product adoption, uncover new use cases, and support long-term success. • Partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless customer experience. • Connect product features to customer goals and communicate clearly enough to become a trusted advisor and strategic partner. • Handle customer relationships in French as well as English. • Work at the intersection of product and customer success, solving complex problems for strategic accounts.

• Bring 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a similar customer-facing SaaS role. • Communicate excellently and connect with a wide range of customer personas. • Bring strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption. • Show a track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating across functions. • Speak fluent French. • Keep your camera on during video interviews and attend in-person onboarding if hired.

• Have used Figma or worked with other design and collaboration tools. • Bring a background in UX/UI, Design Ops, or Frontend Development. • Speak additional European languages beyond French. • Apply even if your experience does not line up perfectly, as Figma hires curious people who grow into the role.

• Manage the adoption journey for a portfolio of large, strategic customers, aligning engagement with their goals and success metrics. • Use product data and customer insights to build proactive engagement strategies that drive measurable value. • Document those strategies through high-quality, bespoke enablement plans tailored to each customer. • Share best practices, use cases, and product expertise so teams unlock the full value of Figma. • Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders. • Identify and empower internal champions who advocate for Figma and drive adoption inside their organisations. • Collaborate with Account Executives on account reviews, expansion opportunities, renewal risk mitigation, and overall account strategy. • Deliver live and scalable training matched to customer maturity, working with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates.

• Work from the London hub on a full-time basis. • Own a portfolio of Figma's largest, most strategic customers. • Work across a wide internal network including Sales, Onboarding, Technical Account Management, and Solutions Consulting. • Grow as you go, a company value backed by hiring for curiosity and developing skills on the job. • Work somewhere that treats equal employment opportunity as a commitment, including for applicants with criminal histories where the law allows. • Request reasonable adjustments for the application, interview, and the job itself through [email protected], covering accessible interview locations, closed captioning, screen-reader-compatible communication, and changes to interview format.

Figma builds a platform that makes design accessible to everyone, helping teams brainstorm, prototype, translate designs into code, and iterate with AI. The tools bring ideas through to finished products, letting teams streamline workflows, move faster, and collaborate in real time from anywhere. The company is growing its team of creatives and builders working on the future of design and collaboration.