Customer Enablement Manager

• Join Figma as a Customer Enablement Manager, based at the London hub. • Work directly with some of Figma’s largest customers to help them get the most from the platform. • Design and deliver tailored enablement strategies that drive adoption and uncover new use cases. • Partner with Account Executives, Onboarding Managers, Technical Account Managers and Industry Advocates. • Act as a trusted advisor at the intersection of product and customer success. • Support customers’ long-term success with Figma.

• Bring 4+ years in technical account management, customer success, customer enablement, account management or a similar SaaS role. • Communicate clearly with a wide range of customer personas. • Bring strong product knowledge and a customer-first, consultative approach. • Show a track record of driving impactful customer outcomes. • Adapt to evolving customer needs. • Collaborate effectively with cross-functional teams. • Attend in-person onboarding if hired.

• Bring experience using Figma or other design and collaboration tools. • Show a background in UX/UI, Design Ops or frontend development. • Speak additional languages such as French, Spanish or German.

• Manage the adoption journey for a portfolio of large, strategic customers. • Use customer goals and product data to plan proactive engagement. • Document engagement strategies in high-quality, bespoke enablement plans. • Share best practices, use cases and product expertise. • Build trusted relationships with stakeholders from individual contributors to senior leaders. • Support account reviews, expansion opportunities and renewal risk mitigation with Account Executives. • Deliver live and scalable training tailored to each customer’s maturity. • Partner with Onboarding, TAMs, Solutions Consultants and Industry Advocates on customer success.

• Work from Figma’s London hub. • Partner with some of Figma’s largest and most strategic customers. • Work at the intersection of product and customer success. • Grow your skills in a culture built around learning as you go. • Request reasonable accommodations throughout the hiring process.

Figma helps teams bring ideas to life, whether they are brainstorming, prototyping, turning designs into code or iterating with AI. Its platform lets teams streamline workflows, move faster and collaborate in real time from anywhere in the world. Figma is on a mission to make design accessible to all.