Enterprise Support Specialist, Korean Speaking

• Support Figma's most strategic Enterprise customers across complex use cases, delivering help that is high-quality, reliable, and efficient. • Partner closely with the Enterprise Support Manager to run and continuously improve the Enterprise Support experience. • Bring technical expertise to diagnose issues, determine solutions, and anticipate customer impact before it lands. • Act as customer advocate while working cross-functionally with Sales, Product, and Engineering to build trust and resolve problems. • Handle inquiries in Korean as well as English for customers in the region. • Work on a hybrid basis from the London hub.

• Bring 3+ years of experience in a Support environment for a technical SaaS product, ideally supporting Enterprise customers. • Troubleshoot SAML/SSO and SCIM configurations for large-scale organisations. • Handle system administration for large end-user communities or guide customers through complicated implementations. • Evaluate the business impact of technical issues to drive cross-functional alignment, prioritisation, and timely resolution. • Speak fluent Korean. • Keep your camera on during video interviews and attend in-person onboarding if hired.

• Use tools such as Adobe XD, Sketch, and/or Framer, with a passion for UX/UI development. • Bring familiarity with AI concepts such as prompt refinement, natural language tools, generative AI, and machine learning basics, or a willingness to learn them. • Apply even if your experience does not line up perfectly, as Figma hires curious people who grow into the role.

• Develop deep expertise in Figma's products and the customer journey, from Product Designers to Account Administrators, to diagnose sophisticated inquiries accurately. • Interact with customers daily via email, owning cases from first contact through to resolution. • Partner with Sales teams to guide large organisations through complex workspace configurations and ensure successful account setup. • Operate as the voice of the customer, capturing product and process gaps and presenting data-backed cases for new features and automation. • Act as designated point of contact for high-risk escalations, engaging the right partners and owning communication through to solution. • Identify trends and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. • Join pilot programmes and experiments that find faster, more personalised ways to meet performance expectations and customer commitments. • Recommend foundational tooling and processes alongside the Product Support Operations team so support scales properly.

• Work from the London hub on a hybrid schedule with a full-time contract. • Join a Product Support team that works directly with Sales, Product, and Engineering rather than in isolation. • Grow as you go, a company value backed by hiring for curiosity and developing skills on the job. • Work somewhere that treats equal employment opportunity as a commitment, including for applicants with criminal histories where the law allows. • Request reasonable adjustments for the application, interview, and the job itself through [email protected], covering accessible interview locations, closed captioning, screen-reader-compatible communication, and changes to interview format.

Figma builds a platform that makes design accessible to everyone, helping teams brainstorm, prototype, translate designs into code, and iterate with AI. The tools bring ideas through to finished products, letting teams streamline workflows, move faster, and collaborate in real time from anywhere. The company is growing its team of creatives and builders working on the future of design and collaboration.