Customer Success Manager, EMEA

• Join Anthropic’s Customer Success team as one of its early EMEA Customer Success Managers in London. • Act as strategic partner and trusted advisor to some of Anthropic’s most complex customers. • Help customers get the most from the Claude API, Claude for Enterprise and Claude Code. • Drive adoption, change management and expanded use cases across customer organisations. • Shape research, product and go-to-market priorities with insights from the field. • Earn £135,000–£165,000, working from the London office at least 25% of the time.

• Bring 6+ years in customer-facing roles such as customer success, consulting or solutions architecture. • Show experience driving success across both consumption-based and seat-based business models. • Understand and explain AI/ML concepts, API integrations and software implementation patterns. • Demonstrate technical products confidently to varied audiences. • Turn growth opportunities into actionable expansion plans. • Manage multiple customer relationships with strong project management skills. • Bring experience building a growing region while working across time zones with a US headquarters. • Bring order to chaos with a roll-up-your-sleeves attitude. • Speak English natively. • Hold a bachelor’s degree or an equivalent mix of education, training and experience.

• Speak French, German, Spanish or Italian fluently. • Bring experience running Train the Trainer programmes or building Centres of Excellence. • Show experience building customer success playbooks for a new region. • Bring hands-on experience with LLM-based products.

• Build strategic relationships with key EMEA customer decision makers. • Become an expert across the Claude API, Claude for Enterprise and Claude Code. • Drive usage planning and tackle underutilisation across consumption and seat-based products. • Share Anthropic’s product roadmap and act as the voice of EMEA customers to Product. • Quantify customer value through ROI, business outcomes and impact metrics. • Discover new use cases across customer departments, teams and workflows. • Lead change management, including Train the Trainer programmes and Centres of Excellence. • Own account and success plans and run Quarterly Business Reviews. • Build EMEA-specific processes, playbooks and best practices.

• Earn £135,000–£165,000 a year. • Receive visa sponsorship, supported by a retained immigration lawyer. • Enjoy generous vacation and parental leave. • Work flexible hours with a hybrid setup of at least 25% in the office. • Get optional equity donation matching. • Join the first in-region customer success team and help shape it.

Anthropic is a public benefit corporation headquartered in San Francisco, with a mission to create reliable, interpretable and steerable AI systems. It works as a single cohesive team on a few large-scale research efforts, treating AI research as an empirical science. Its team includes researchers, engineers, policy experts and business leaders building AI that is safe and beneficial for society.