Customer Business Analyst

• Join Cytora, now part of Applied Systems, as a Customer Business Analyst in the Customer Success team. • Help insurers and brokers get more from an AI-powered insurance platform. • Lead client discovery workshops and turn business needs into clear requirements. • Design and optimise AI-driven workflows, including prompt strategies. • Take real ownership in a team invested in your growth. • Work remotely from anywhere in the UK, with London as an optional hub.

• Bring proven business analysis experience in the insurance sector, such as underwriting, claims, policy administration or distribution. • Run client-facing workshops and influence senior stakeholders. • Challenge established thinking constructively. • Bring hands-on experience with AI tools, including prompt engineering and AI-assisted workflows. • Understand how LLMs behave and where their limits are. • Write and speak to a high standard. • Be based in the UK.

• Speak multiple languages fluently, alongside English. • Bring experience with analytics tools such as ThoughtSpot. • Show experience working in agile delivery teams. • Bring experience leading UAT for compliance-sensitive flows.

• Support the client delivery team with sprint planning, backlog refinement and risk identification. • Lead client discovery workshops and find ways for Cytora to add value. • Turn client needs into requirements, user stories and process designs. • Identify data inputs, integration touchpoints and exception scenarios early. • Manage in-depth product performance reporting using tools such as ThoughtSpot. • Design and optimise AI-driven workflows and prompt strategies. • Use AI to automate repetitive analysis and speed up documentation. • Own test strategy, acceptance criteria and UAT, including AI output validation. • Monitor live solutions and improve them through iteration.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Earn a competitive salary. • Work remotely or flexibly, in a way that suits you. • Get a professional development budget and conference access. • Join annual company retreats. • Be part of a mission-driven culture that puts people first.

Cytora, now an Applied Systems company, builds an AI-powered platform that is reshaping how insurers and brokers connect, decide and grow. It works across the global insurance ecosystem, helping deliver smarter decisions, stronger connections and better outcomes. Cytora moves fast and builds products that matter in insurtech.