Enterprise Support Specialist, EMEA (German Speaking)

• Join Canva’s Customer Happiness team as a German-speaking Enterprise Support Specialist, based in London. • Own and resolve support tickets for Canva’s most strategic enterprise customers. • Work as a dedicated, in-region case manager, co-located with Sales and Success teams. • Become an expert in enterprise account and brand administration. • Contribute to the Strategic Pod Support programme to boost retention, adoption and expansion. • Work hybrid from the London office, with interviews held virtually.

• Speak and write German fluently, with strong English communication skills. • Bring a strong problem-solving, customer-first mindset. • Troubleshoot technical and account issues and escalate when needed. • Build working knowledge of SSO, SCIM and content management systems. • Prioritise multiple tasks while keeping quality high. • Collaborate well with Sales, Success and other cross-functional partners. • Take ownership of your work and follow through on commitments. • Stay detail-oriented, organised and committed to continuous improvement.

• Bring previous experience in enterprise or B2B SaaS support. • Show experience with admin tools such as SSO, SCIM or user management. • Know Canva or other design and content platforms. • Show experience writing help documentation or knowledge base articles.

• Manage and prioritise enterprise tickets across account administration, features and configuration. • Troubleshoot issues by finding root causes and applying established workflows. • Run scheduled calls with admins to guide resolution and best practices. • Support Sales and CSM teams during onboarding and escalations. • Resolve cases using Canva enterprise features such as SSO, SCIM, Brand Kit and User Management. • Update documentation and share ticket trends with the team. • Contribute to the Strategic Pod Support programme.

• Receive an equity package. • Benefit from an inclusive parental leave policy that supports all parents and carers. • Get an annual Vibe & Thrive allowance for wellbeing, social connection and office setup. • Enjoy flexible leave options to recharge and give back. • Work hybrid from the London office. • Interview entirely virtually.

Canva is on a mission to empower the world to design, with a goal of supporting 1 billion users. Its User Voice team creates magical experiences for users through streamlined systems, optimised contact flows and tools such as its Help Center and chat. Canva aims to make sure every user is empowered and every voice is heard.