Senior Technical Account Manager

• Join Vercel’s Forward Deployed Engineering organisation as a Senior Technical Account Manager. • Act as the named technical owner for the mission-critical workload behind each customer relationship. • Work as a peer to customers’ VPs of Engineering and CTOs across a portfolio of enterprise accounts. • Keep every Vercel workstream on your accounts coordinated across Support, Engineering, Product and Sales. • Deliver continuity, making each customer’s second year on Vercel more valuable than their first. • Enjoy a role with no on-call, no production code and no sales quota.

• Bring 5+ years in a customer-facing technical role at a platform, infrastructure or developer tools company. • Show personal ownership of strategic relationships, including QBRs, roadmaps, workshops and renewals. • Bring deep experience with a platform product and a track record of ramping fast on new ones. • Know the build and deploy path, including CI/CD, preview environments and release mechanics. • Reason architecturally about production systems on AWS, GCP or Azure. • Quantify the value you create through spend management and risk mitigation. • Steer cross-functional outcomes without formal authority. • Write clear executive and incident summaries. • Travel 4–8 times a year to customer offices, generally in-region.

• Bring production experience with Next.js and Vercel. • Show TAM experience at a hyperscaler or developer tools company such as AWS, Cloudflare, Datadog or GitHub. • Bring hands-on experience building AI agents with the Vercel AI SDK, MCP servers or similar. • Show experience running annual roadmap workshops or Well-Architected-style reviews. • Bring experience moving from a delivery or support role into a customer-owning role. • Show experience as a Solutions Architect or technical delivery lead at a developer platform.

• Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. • Run weekly calls, monthly reviews, QBRs and annual roadmap workshops with each account. • Own post-incident patterns, root-cause analysis and remediation roadmaps. • Respond to escalated P1 and P2 issues within 4 business hours. • Lead architectural reviews, risk mapping, cost optimisation and launch readiness assessments. • Scope and hand off work to Forward Deployed Engineers, Developer Success and Professional Services. • Turn customer needs into clear signal for Product, Engineering and Support. • Build the technical case for renewal through cost savings and platform adoption.

• Receive a competitive compensation package, including equity. • Work without on-call duties or a sales quota. • Get an inclusive healthcare package. • Enjoy flexible time off. • Receive mentorship and trips to events that grow your network and skills. • Get the gear you need plus a work-from-home budget.

Vercel is the agentic infrastructure company, helping people and agents ship what’s next. For more than a decade it has helped builders move from idea to production with speed, security and an exceptional developer experience. Vercel is trusted by OpenAI, PayPal, Ramp, Supreme and millions of developers worldwide.