Customer Success Manager

• Partner with Typeform's Enterprise customers to help them achieve their business goals, driving activation, continued adoption, retention, and creating lasting partnerships. • Work as a product and customer specialist providing recommendations, identifying potential obstacles, and proactively identifying opportunities for customers to expand their use cases. • Drive results through product training, education, use case exploration, and risk prevention and mitigation.

• Have proven experience in customer success or a customer relationship management type role, with a preference for prior experience working in a SaaS company. • Build rapport easily with customers and team members. • Have a proven track record of expansions and renewals. • Be process-driven and analytical. • Identify and communicate trends in your book of business. • Demonstrate strong written and verbal communication skills. • Break down and communicate technical terminology in a non-technical manner. • Have a passion for delivering a quality level of service. • Bring natural curiosity and enthusiasm. • Have a team-focused, collaborative instinct. • Be flexible, open to change, and bring a sense of humour.

• Be excited about the tools. • Bring strong time and work management skills to prioritise customer engagements and requests. • Have previous experience working in a fast-paced organisation.

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals. • Introduce new opportunities to expand usage and optimise client experiences. • Use internal tools to monitor customer health, usage metrics, and progress. • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts. • Identify expansion opportunities and negotiate and close renewals. • Deliver account reviews and information around trends to leadership and cross-functional teams. • Collaborate across teams including Sales, Support, Product, Community, and Marketing to ensure a smooth journey and deliver impactful feedback to inform content, programme, and product development.

Typeform is a form builder helping over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot.