Customer Success Manager

• Join Typeform’s Customer Success team in a fully remote role open to candidates in the UK and selected European countries. • Partner with Enterprise customers to help them achieve their business goals with Typeform. • Work with new Enterprise customers and existing customers who have upgraded, driving activation, adoption, and retention. • Act as a trusted product and customer specialist, recommending solutions and spotting potential obstacles early. • Use internal tools to proactively find opportunities for customers to expand their use cases. • Drive results through product training, education, use case exploration, and risk prevention. • Build lasting partnerships that enable mission-critical processes for Enterprise customers.

• Bring proven experience in customer success or a similar customer relationship management role. • Build rapport easily with customers and team members. • Show a proven track record of expansions and renewals. • Work in a process-driven and analytical way. • Identify and communicate trends across your book of business. • Communicate clearly in writing and verbally. • Explain technical terminology in a clear, non-technical way. • Bring a passion for delivering high-quality service. • Bring natural curiosity, enthusiasm, and a collaborative, team-focused instinct. • Stay flexible and open to change, ideally with a good sense of humour. • Be based in the UK or one of the eligible European countries.

• Bring prior experience working in a SaaS company. • Get genuinely excited about the tools you work with. • Prioritise customer engagements and requests with strong time and work management skills. • Bring previous experience working in a fast-paced organisation.

• Partner with customers at key lifecycle moments to understand their needs and coach them towards their goals. • Introduce new opportunities to expand usage and optimise client experiences. • Monitor customer health, usage metrics, and progress using internal tools. • Re-engage customers who fall out of engagement cadences, nurturing usage and mitigating account risk. • Identify expansion opportunities and negotiate and close renewals. • Deliver account reviews and share trends with leadership and cross-functional teams. • Collaborate with Sales, Support, Product, Community, and Marketing to ensure a smooth customer journey. • Share impactful feedback that informs content, programme, and product development.

• Work fully remotely at a company that is remote by design. • Receive pay that is benchmarked for equity across the team and aligned with market data. • Work in an open culture committed to clarity and honesty, where you can ask anything during the process. • Partner with Enterprise customers as a trusted advisor and help shape the product through your feedback. • Join a company that values respect, transparency, and trust, and celebrates each individual’s perspective.

Typeform is a refreshingly different form builder that helps over 150,000 businesses collect the data they need through forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. The company is fully remote by design.