Solutions Consultant

• Drive technical validation and value realisation for Synthesia across both prospects and customers as a commercially sharp, consultative Solutions Consultant. • Sit at the intersection of Sales, Customer Success, and Product, making sure Synthesia is not only understood but proven, adopted, and expanded based on clear business outcomes. • Own the technical win in deals and shape high-impact use cases. • Make sure customers reach their first successful workflows, creating the foundation for long-term adoption and growth. • Work from the London office on a hybrid basis.

• Have 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role. • Work commercially and consultatively, uncovering customer needs and turning them into clear, high-value solutions. • Run strong discovery, demos, and business conversations with practitioners and senior stakeholders alike. • Have experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption. • Work comfortably across SaaS, AI, or enterprise technology environments. • Manage multiple priorities with pace, structure, and sound judgement. • Solve problems strongly, bringing clarity to ambiguity. • Bring a builder mindset with high ownership and a bias for action. • Partner effectively across functions, caring about outcomes rather than activity.

• Have built demo environments, onboarding plays, or solution libraries from scratch. • Have worked on AI or video products. • Have run pilots and workshops with explicit success criteria for enterprise customers. • Have partnered closely with Customer Success on rollout design and expansion.

• Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics, challenging vague requests and reframing them into clear use cases. • Qualify rigorously, assessing fit, urgency, stakeholder commitment, and path to value before committing support. • Surface adoption, technical, and organisational risks early, before they derail a deal or weaken rollout. • Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations. • Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes. • Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction. • Create assets that make value tangible, including demo videos, pilot outputs, solution narratives, and launch plans. • Position Synthesia clearly against alternatives and handle objections with commercial credibility. • Own the path from signed deal to first live workflow, building onboarding that drives behaviour change and usage rather than just product understanding. • Define early success measures, track them tightly, and intervene fast when adoption risk appears. • Identify additional teams, workflows, and use cases where Synthesia can deliver more value, and define a credible path to broader adoption. • Partner with Customer Success on strong handoff, continuity of context, and a clear expansion pathway. • Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale. • Build the tools and playbooks that make the function repeatable, including demo environments, onboarding plays, and solution libraries. • Turn customer insight into structured product, positioning, and go-to-market feedback. • Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging, and align with Product, Marketing, and Support on messaging and customer outcomes.

• Own the technical win across both pre-sale and post-sale rather than a single phase. • Work at the intersection of Sales, Customer Success, and Product with genuine cross-functional influence. • Build the playbooks and frameworks that shape how a growing function operates. • Join a fast-growing Series E company valued at $4 billion. • Shape a market-defining product used by over 90% of the Fortune 100.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, the company has offices and teams across Europe and the US, building products that enhance visual communication and enterprise skill development. Following a $200 million Series E round it is valued at $4 billion, with total funding exceeding $530 million from investors including Accel, NVentures, Kleiner Perkins, GV, and Evantic Capital.