Technical Customer Success Manager

• Join the Customer Success EU team and be the face of PostHog for roughly 25 to 40 paying customers in the $20k to $100k+ ARR range. • Look after customers who came through the sales process alongside others who self-served and have never spoken to PostHog before. • Cover the technical side through debugging and config advice, the commercial side through pricing questions and credit renewals, and the human side through multi-threading and escalations. • Solve real customer problems yourself rather than asking a sales engineer by default, because you will be the expert. • Watch product usage and revenue data so customer health never quietly slips into the red. • Aim never to be surprised when a customer says they are leaving. • Build your own automations to make the job easier if you want to. • Focus primarily on retention rather than aggressively chasing expansion. • Earn a base salary plus a bonus for hitting and exceeding retention targets, with the compensation calculator showing 80/20 OTE. • Work fully remote from EMEA within the GMT to GMT+2 timezone range.

• Work comfortably with code without needing to be an engineer, troubleshooting customer issues and occasionally raising PRs to fix bugs yourself. • Advise on configuration best practices across every PostHog product. • Understand how product teams work, from the roles involved to how they collaborate and ship features. • Explain why experiments matter, how product analytics and session replay combine to find drop-off points, and when error tracking helps teams ship better. • Build relationships with customers, understand their priorities, and set them up for success today and long term. • Know the key people at each account, and make sure they know you. • Work at scale across around 40 customers without treating them all the same. • Investigate technical issues first rather than passing them straight to support. • Stay super responsive across Slack messages, support tickets, and emails. • Remove blockers rather than routing users elsewhere and moving on. • Run customer meetings solo, occasionally bringing a product engineer along for something like a first customer on a new product.

• Bring experience with developer tools, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. • Bring experience from a pre-sales or Technical Account Manager role, combining technical expertise with commercial acumen. • Build automations, skills, or internal tooling that make customer success work faster. • Read PostHog’s blog post about the role to get a fuller picture before applying. • Let PostHog know if you have a disability and anything would make the interview process better for you.

• Own retention and growth across a book of 25 to 40 larger customers, engaging with them regularly. • Handle debugging, configuration advice, and technical troubleshooting as the first responder on customer issues. • Answer pricing questions and manage credit renewals. • Multi-thread into accounts and manage escalations when they come up. • Own customer feedback and make sure it reaches the wider PostHog team. • Monitor product usage and revenue data, acting early when customer health declines. • Hit net revenue retention targets alongside the wider Customer Success EU team. • Ship custom skills and AI tooling that help customers and the team work better, in line with the team’s MCP-first approach.

We have used PostHog's web analytics ourselves and genuinely loved the experience. The product is fast, thoughtfully designed, and surprisingly fun to use. PostHog is unlike most SaaS companies: their entire handbook is public, their codebase is open source, and they share revenue figures and board meeting notes with every team member. The company has raised $194M from investors, including Stripe, GV, and Y Combinator, reached a $1.4 billion valuation in 2025, and is targeting $100M in ARR by the end of 2026. They pay generously, benchmarking engineering salaries at the 90th percentile of San Francisco rates adjusted by location, with a fully public compensation calculator so you know your salary before you even apply. Employees on Glassdoor consistently highlight the flexible spending, genuine remote-first culture, and regular offsites, alongside a $1,500 quarterly budget for meeting up with colleagues anywhere in the world. Many team members are former founders, and the company is structured around small, autonomous teams that own their products end-to-end. If you are an engineer or builder who thrives on autonomy, ships fast, and wants to work on a product used by nearly 200,000 teams, PostHog is a rare opportunity.

• Earn a base salary plus a retention bonus, set by a public, transparent pay framework, plus significant equity. • Take unlimited vacation with a minimum you are expected to use. • Keep Tuesdays and Thursdays completely meeting-free. • Set up your home office and spend coworking credit. • Access private health, dental, and vision insurance. • Spend a training budget on your own development. • Stay at the Hedge House. • Receive pension and 401k contributions, paid locally. • Join company offsites and benefit from carbon offsetting. • Read the roadmap, strategy, revenue, and board notes in the public company handbook.

PostHog makes products self-driving, acting as a co-pilot for teams and their AI agents across writing code, running analysis, diagnosing bugs, and rolling out changes. It launched out of Y Combinator’s W20 cohort with open-source product analytics and has since shipped more than a dozen products, including PostHog Desktop, a built-in data warehouse, and PostHog AI. More than 450,000 organizations have installed PostHog, mostly through word of mouth, and the company has raised over $180m from top investors while staying default alive and growing quickly.