Technical Customer Success Manager

• Be the face of PostHog for 25–40 paying customers in the $20k–$100k+ ARR range, ensuring their continued retention and growth. • Take care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations). • Be the expert — solve real problems without asking a sales engineer for help by default.

• Be technically capable — comfortable working with code, troubleshooting customer issues, and advising on configuration best practices across all PostHog products. • Understand how product teams work, including roles, collaboration, and how they ship features, to help customers use PostHog to solve real problems. • Have a strong customer focus, helping users and removing any blockers to them using PostHog effectively. • Be able to work at scale across around 40 customers, prioritising appropriately. • Have experience working with similar technologies such as developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. • Have been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.

• Build relationships with key people at each customer company, ensuring they know you and you know them. • Own customer feedback and make sure it gets to the wider PostHog team. • Investigate technical issues as the first person to dig in, often solving them yourself rather than immediately passing to support. • Be super responsive to customer Slack messages, support tickets, and emails. • Watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. • Build automations to help monitor and manage customer health where possible. • Partner with a Technical Account Manager who handles commercial and relationship depth while you bring technical depth.

We have used PostHog's web analytics ourselves and genuinely loved the experience. The product is fast, thoughtfully designed, and surprisingly fun to use. PostHog is unlike most SaaS companies: their entire handbook is public, their codebase is open source, and they share revenue figures and board meeting notes with every team member. The company has raised $194M from investors, including Stripe, GV, and Y Combinator, reached a $1.4 billion valuation in 2025, and is targeting $100M in ARR by the end of 2026. They pay generously, benchmarking engineering salaries at the 90th percentile of San Francisco rates adjusted by location, with a fully public compensation calculator so you know your salary before you even apply. Employees on Glassdoor consistently highlight the flexible spending, genuine remote-first culture, and regular offsites, alongside a $1,500 quarterly budget for meeting up with colleagues anywhere in the world. Many team members are former founders, and the company is structured around small, autonomous teams that own their products end-to-end. If you are an engineer or builder who thrives on autonomy, ships fast, and wants to work on a product used by nearly 200,000 teams, PostHog is a rare opportunity.

• Receive generous, transparent compensation with base salary plus bonus for hitting retention targets, and significant equity. • Take unlimited vacation with a minimum requirement. • Enjoy two meeting-free days per week. • Receive a home office budget and coworking credit. • Access private health, dental, and vision insurance. • Get a training budget for professional development. • Receive pension contributions. • Attend company offsites and access the PostHog Hedge House.

PostHog is the only platform that acts as a co-pilot for product development and AI agents. Starting with open-source product analytics out of Y Combinator's W20 cohort, PostHog has since shipped more than a dozen products including PostHog Code, a built-in data warehouse, and PostHog AI. More than 450,000 organisations have installed PostHog, mostly driven by word-of-mouth. PostHog has raised more than $180m and is default alive, running efficiently with good margins for six years.