Senior Account Manager, K4B

• Join KAYAK, a leading travel search engine and part of Booking Holdings, in a full-time hybrid role in London. • Work on KAYAK for Business, a growing corporate travel platform. • Own a portfolio of clients across Europe and globally, from enterprise companies to SMB growth accounts. • Build travel programmes that work for the people using them, alongside travel managers and TMC partners. • Act as the link between client needs and KAYAK’s product and engineering capabilities. • Report into the global Account Management team in the US. • Work from the London office 3 days a week, with around 15–20% travel.

• Bring experience in account management, ideally in corporate travel, B2B SaaS or a similar client-facing environment. • Apply a client-first mindset and a hands-on approach to solving problems. • Work comfortably across time zones with colleagues in Europe and the US. • Show experience engaging senior contacts on both client and internal sides. • Work alongside product and engineering teams. • Communicate clearly in writing and in person, including presenting to senior audiences. • Bring fluency in written and spoken English. • Work confidently with data and presentation tools such as Google Workspace, Excel and PowerPoint. • Travel roughly 15–20% of the time as needed. • Commute to the London office 3 days a week.

• Speak a second European language. • Bring experience with CRM platforms such as Salesforce. • Show experience working with travel management company partners. • Bring experience coordinating market rollouts across regions.

• Own a portfolio of clients with a focus on retention, adoption, satisfaction and long-term success. • Act as the primary contact for client teams and align travel programmes to their business goals. • Lead negotiation and contracting for amendments and renewals. • Drive account strategy through regular reviews, performance insights and clear action plans. • Optimise programme setup, workflows and traveller experience with clients and TMC partners. • Use data to spot risks and opportunities that improve adoption and performance. • Coordinate across product, engineering, finance and customer support to resolve complex issues. • Manage escalations, product changes, invoicing and operational matters. • Represent client needs internally to help shape product priorities. • Support geographical expansion by coordinating market rollouts across regions.

• Take 5 weeks of paid vacation plus time off for your birthday. • Enjoy a company-wide week off each year and no-meeting Fridays. • Get private health and dental insurance, income protection and life assurance. • Receive pension plan contributions. • Work from almost anywhere for up to 20 days a year. • Access company-paid SpringHealth therapy sessions and a Headspace subscription. • Take paid parental leave and paid volunteer time. • Grow with Development Dollars, leadership development and on-demand e-learning. • Use travel discounts, discounted gym membership, Bike2Work and a season ticket loan. • Get free lunch 2 days a week plus social events and Thursday happy hours.

KAYAK is a leading travel search engine and part of Booking Holdings, handling billions of queries to help people find flights, stays, rental cars and vacation packages. It operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, and is also building KAYAK for Business for corporate travel. Innovation has been part of its DNA since its start-up days.