Technical Account Management Leader

• Join Supabase, the Postgres development platform built by developers for developers, in a full-time fully remote role. • Own the health, direction and performance of the Technical Account Management function. • Take accountability for the entire TAM book, spanning around 120 named accounts and $33.1M ARR. • Own every partner relationship with a technical dimension. • Work as a player-coach, handling coverage decisions and escalations while developing individual TAMs. • Keep the team’s proactive, relationship-first approach from becoming a response channel.

• Bring a track record of doing the individual TAM job well. • Go deep on database internals, scalability, security posture and infrastructure trade-offs. • Work a strategic account directly when needed. • Show experience hiring, coaching and growing a technical team, with direct and specific feedback. • Judge across 100+ accounts where coverage is thin and where accounts should change tier. • Act as the senior voice in high-severity, multi-stakeholder incidents. • Coordinate support, engineering and success without adding noise. • Represent patterns across the whole book to engineering, product, sales and partnerships leadership. • Brief an executive on portfolio health and coach a TAM through a root cause analysis in the same day. • Rebalance coverage proactively toward the accounts most at risk. • Bring a background in engineering, SRE or technical consulting, plus experience leading a technical customer-facing team.

• Bring familiarity with Grafana, Hex, pgAdmin or HubSpot. • Show experience managing account tiering and quarterly portfolio refreshes. • Bring experience owning escalation SLAs for named accounts. • Show experience working with partner ecosystems across different stages and tiers. • Bring experience resolving regional coverage gaps such as APAC.

• Hire, onboard and coach TAMs so each operates as a credible, proactive technical partner. • Run regular 1:1s and give direct feedback on account plans, QBRs and escalation handling. • Build repeatable playbooks for upgrades, optimisation and escalations so quality does not depend on tenure. • Own the coverage model across named and partner-mapped accounts, capped at 20 accounts per TAM. • Run the quarterly review and rebalance books as ARR and strategic relationships shift. • Resolve coverage gaps and approve leadership-discretion assignments and cap exceptions. • Spot-check account documentation, architecture understanding and risk tracking across the book. • Audit post-sale architecture validation and track early success milestones across the portfolio. • Hold the team to a regular cadence of environment reviews covering scalability, reliability and security. • Coordinate support, engineering and success during major incidents, and own the escalation SLA sequence. • Make sure root cause analysis and preventative actions close out properly. • Represent aggregated customer patterns to engineering and product, and partner with Sales and Success on retention.

• Work fully remotely from anywhere, with a WeWork membership or co-working allowance. • Receive equity ownership through the ESOP. • Use a tech allowance to set up your ideal work environment. • Get 100% health insurance cover for employees and 80% for dependents. • Join annual company off-sites in a new city each year. • Manage your own time in an asynchronous, flexible working culture. • Use an annual education allowance on courses, books or conferences.

Supabase is the Postgres development platform built by developers for developers, providing Database, Auth, Storage, Edge Functions, Realtime and Vector Search in one integrated backend. The company was born remote and open-source-first, with around 400 team members across more than 60 countries. It has raised over $1B, including a $500M Series F.