Customer Value Lead

• Join Omnea’s Customer team as an early hire, owning relationships with some of its largest and most strategic accounts. • Make sure customers get real, measurable value from Omnea from day one. • Turn that value into renewals, expansion, and upsell, with a strong focus on expansion. • Build long-term relationships with champions and act as a trusted advisor from procurement managers up to CFOs. • Help build the customer function from the ground up, working directly with Abs, Ben, and Rebe. • Act as the internal voice of the customer, shaping what Omnea builds next. • Work from the London office on Tuesdays, Wednesdays, and Thursdays.

• Bring 4–8 years of experience in a top-tier, fast-paced environment such as a startup, scale-up, VC, consulting, banking, or your own venture. • Bring a GTM background in sales, customer success, or partnerships, or a customer-facing role with heavy commercial crossover. • Show experience working in real enterprise environments with senior, high-expectation stakeholders. • Build rapport, influence people, and drive change with everyone from junior operators to senior executives. • Work comfortably in ambiguity and build the playbook as you go. • Manage a complex book of business without dropping anything. • Push back on customers confidently when they are wrong. • Show a track record of high performance in sales, academia, sport, or something of your own. • Be able to work from the London office three days a week.

• Bring experience managing six-figure ARR+ accounts and multi-stakeholder buying committees. • Bring the gravitas to engage CFOs, Legal, or Procurement leaders. • Bring experience carrying an NRR, expansion, or renewal quota. • Bring experience building a customer or account management function from scratch. • Apply even if you don’t know how to do everything on day one, as Omnea doesn’t expect you to. • Note in your application if you’d like to opt out of AI note-takers during interviews.

• Carry an NRR quota covering expansion and retention across your enterprise book. • Identify upsell opportunities proactively and run commercial conversations at executive level. • Own the renewal process end to end. • Multi-thread across each account, building trust with stakeholders from procurement managers to CFOs. • Be the person customers call when something goes wrong or when they plan what’s next. • Define commercial rhythms, norms, and processes alongside implementation, product, and leadership teams. • Feed customer signal to Product and Revenue leadership on adoption blockers, expansion drivers, and investment priorities.

Omnea is one of the most exciting B2B SaaS companies in Europe right now. In just three years since its founding, it has raised over $75 million from world-class investors, grown revenue 5x in the past year alone, and more than tripled its headcount to 160+ people across London and New York. The company is now the 4th fastest-growing startup in Europe and has 10x'd ARR to double-digit millions in 18 months. What stands out on Glassdoor (4.8/5 from 17 reviews, 100% recommend) is how consistently employees praise the talent density, the pace of learning, and the calibre of colleagues. People describe working alongside ex-founders, former operators from Google, Meta, TikTok, McKinsey, Morgan Stanley, and top startups like Tessian, Pigment, and Pleo. Omnea's careers page states they interviewed more than 10,000 people for their first 50 hires, and the hiring bar remains exceptionally high. The company works in person three days a week (Tuesday to Thursday) in London and New York, which is not for everyone, but reflects their belief that early-stage collaboration benefits from face-to-face time. Equity is structured so every employee has a meaningful stake, and the Senior Software Engineer listing shows salary ranges of £80K–£120K with £25K–£50K in equity. The main thing to be aware of is that this is a genuinely fast-paced environment: multiple Glassdoor reviews note that this is not a 9-to-5, though they add that working alongside exceptional people on a mission that matters makes it worth it. If you want to be part of a category-defining company at one of the most exciting stages of its growth, surrounded by some of the strongest talent in European tech, Omnea is hard to beat.

• Receive a competitive, geo-localised UK benefits package. • Help build Omnea’s customer function from the ground up as an early hire. • Work directly with Omnea’s leadership, including Abs, Ben, and Rebe. • Influence the product roadmap as closely as anyone outside Product. • Join a company named the Sunday Times’ #1 Best Medium Sized Tech Company to Work For. • Benefit from Omnea’s Future Founder’s fund.

Omnea is reinventing how enterprise businesses operate, starting with procurement, where a single purchase can drag on for months and involve Finance, Legal, Security, and IT. Its AI-native platform connects every person, step, and system so buying is fast, safe, and efficient, with automated approvals, real-time supplier risk, and complete spend visibility. Backed by $75M from Khosla Ventures, Insight Partners, and Accel, Omnea has grown ARR 10x to double-digit millions in 18 months and is trusted by enterprises including Spotify, MongoDB, Monzo, and Albertsons.