Customer Value Lead

• Own customer relationships across their entire lifecycle, working with the largest and most strategic enterprise accounts. • Drive renewals, expansion, and upsell by ensuring customers get real, measurable value from day one. • Focus heavily on expansion motion as an early hire on the customer team, helping build the function from the ground up alongside leadership. • Become a trusted advisor to stakeholders at every level, from procurement managers up to CFOs.

• Bring 4–8 years of experience in a top-tier, fast-paced environment such as a startup, scale-up, VC, consulting, or banking. • Have managed six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships. • Demonstrate gravitas to engage senior leadership up to CFO, Legal, or Procurement level. • Thrive in ambiguity and build playbooks from scratch rather than relying on established processes. • Manage a complex book of business without dropping anything while confidently pushing back on customers when needed.

• Come from a GTM role such as sales, customer success, or partnerships with heavy commercial crossover. • Hold a track record of high performance across any domain including sales, academia, sport, or a venture of your own. • Bring experience with enterprise procurement workflows or business transformation platforms. • Have prior exposure to AI-native or SaaS products in a B2B enterprise context. • Show familiarity with NRR-driven commercial models and expansion-led growth motions.

• Carry an NRR quota covering both expansion and retention across an enterprise book of business. • Identify upsell opportunities proactively and run commercial conversations at executive level. • Own the renewal process end-to-end. • Build deep, multi-threaded relationships from procurement managers to CFOs across each account. • Serve as the internal voice of the customer, working closely with technical and commercial teams. • Define commercial rhythms, norms, and processes as the customer function scales. • Feed customer signal directly to Product and Revenue leadership to shape what gets built next. • Surface adoption blockers, expansion drivers, and investment opportunities.

Omnea is one of the most exciting B2B SaaS companies in Europe right now. In just three years since its founding, it has raised over $75 million from world-class investors, grown revenue 5x in the past year alone, and more than tripled its headcount to 160+ people across London and New York. The company is now the 4th fastest-growing startup in Europe and has 10x'd ARR to double-digit millions in 18 months. What stands out on Glassdoor (4.8/5 from 17 reviews, 100% recommend) is how consistently employees praise the talent density, the pace of learning, and the calibre of colleagues. People describe working alongside ex-founders, former operators from Google, Meta, TikTok, McKinsey, Morgan Stanley, and top startups like Tessian, Pigment, and Pleo. Omnea's careers page states they interviewed more than 10,000 people for their first 50 hires, and the hiring bar remains exceptionally high. The company works in person three days a week (Tuesday to Thursday) in London and New York, which is not for everyone, but reflects their belief that early-stage collaboration benefits from face-to-face time. Equity is structured so every employee has a meaningful stake, and the Senior Software Engineer listing shows salary ranges of £80K–£120K with £25K–£50K in equity. The main thing to be aware of is that this is a genuinely fast-paced environment: multiple Glassdoor reviews note that this is not a 9-to-5, though they add that working alongside exceptional people on a mission that matters makes it worth it. If you want to be part of a category-defining company at one of the most exciting stages of its growth, surrounded by some of the strongest talent in European tech, Omnea is hard to beat.

• Receive a competitive geo-localised benefits package. • Work in-person Tuesdays, Wednesdays, and Thursdays at the London office. • Join a team backed by $75M from Khosla Ventures, Insight Partners, and Accel. • Work at the 4th fastest-growing startup in Europe and the Sunday Times' #1 Best Medium Sized Tech Company. • Access the Omnea Future Founder's fund. • Collaborate directly with experienced leaders who previously scaled Tessian to a Sequoia-backed acquisition.

Omnea is reinventing how enterprise businesses handle procurement with an AI-native platform that connects every person, step, and system involved in buying. Having raised $75M from Khosla Ventures, Insight Partners, and Accel, the company has 10x'd ARR to double-digit millions in 18 months and is trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. The team previously scaled Tessian, a cybersecurity company backed by Sequoia, Balderton, and Accel, through to acquisition.