Credit Risk Manager, Portfolio Management

• Lead portfolio management for Monzo's Flex product — a true zero-to-one blank canvas reinventing credit cards to give customers more visibility and control over their spending. • Manage and grow a team of 3 credit analysts, unlocking massive P&L and customer engagement potential on a rapidly growing unsecured lending portfolio. • Work embedded within a multi-disciplinary product squad alongside Product Managers, Engineers, Designers, Marketers, and Data Scientists. • Work remotely from anywhere in the UK or from Monzo's London office, with flexible working hours.

• Be a commercial, strategic credit leader with a deep understanding of unsecured lending portfolios, ideally with exposure to credit card lifecycle management. • Thrive in ambiguous, zero-to-one environments — love building strategies from scratch, questioning traditional banking norms, and working at pace. • Have portfolio management experience including risk-based pricing, retention, product upgrades, and loss mitigation strategies. • Champion both Credit and Conduct Risk, balancing sharp credit instincts with a passion for protecting customers and delivering delightful experiences. • Be an exceptional stakeholder manager and storyteller who can collaborate with engineering squads, align with legal and compliance partners, and influence up to executive leadership. • Have a proven track record of leading analytical talent and be energised by managing and growing a high-impact team. • Have strong technical and data capabilities — be comfortable digging into data yourself and driving a data-first culture, with SQL as a must-have.

• Have experience with Python and Looker. • Bring experience laying the groundwork for international expansion of lending portfolios into new markets. • Have prior experience at a digital bank, fintech, or challenger bank rather than a traditional lender. • Bring experience designing balance transfer propositions and engagement incentive programmes. • Have experience building portfolio monitoring and forecasting frameworks from scratch for a rapidly scaling product.

• Own portfolio monitoring and forecasting — build and oversee robust performance frameworks to monitor and forecast both risk and revenue metrics, ensuring the rapidly growing portfolio scales sustainably. • Drive contractual pricing strategies — architect and optimise an ongoing risk-based pricing programme that balances commercial viability and fair customer outcomes. • Fuel engagement and retention loops — design and deploy sophisticated credit strategies for lifecycle events including product upgrades, engagement incentives, and balance transfer propositions that deepen customer loyalty. • Execute data-driven loss mitigation — develop proactive risk management frameworks such as credit limit decrease strategies to safely mitigate losses and support financially vulnerable customers. • Lead and nurture talent — manage, coach, and scale a high-performing team of 3 credit analysts, fostering a culture of technical excellence, continuous learning, and strong commercial focus. • Act as the embedded credit risk expert within a multi-disciplinary squad, working side-by-side with Product, Engineering, Design, Marketing, Customer Research, and Risk & Control. • Build deep collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance, while translating complex data into clear narratives for executive-level stakeholders.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £100,000–£130,000 plus incentive awards tied to your performance. • Receive visa sponsorship and relocation assistance to the UK. • Work flexibly from anywhere in the UK or from Monzo's London office, with hours that suit you and your team. • Access a £1,000 annual learning budget for books, training courses, and conferences. • Join a team where ideas rapidly transform into reality, leveraging cutting-edge technology and agile ways of working.

Monzo is on a mission to make money work for everyone. Starting as a prepaid card, the product offering has grown over 10 years in the UK to include personal and business bank accounts, joint accounts, accounts for 16–17 year olds, free kids accounts, credit cards, savings, investments, and pension combining. The Borrowing business is growing rapidly across existing products and planned new initiatives, aiming to create a genuine feel-good factor when it comes to personal credit.