Workplace Technology Analyst

• Join Moneybox’s in-house Workplace Tech team as a Workplace Technology Analyst, working hybrid from London 3 days a week. • Act as the go-to person when colleagues hit technical issues, owning problems through to resolution. • Support 450+ employees with the tools they need to do their best work. • Manage security and identity tools in an FCA-regulated business. • Grow your skills in security, identity and infrastructure as the team evolves. • Work set hours of 9am to 5:30pm, with an 8am start once a month.

• Bring experience with ticketing systems, ideally Freshservice, and keep clear, useful ticket notes. • Use Google Workspace and know SSO and password tools such as 1Password. • Support both Mac and Windows, ideally with MDM tools such as Iru (Kandji) or Microsoft Intune and Entra ID. • Know the basics of iOS and Android devices. • Understand least-privilege and role-based access control (RBAC). • Troubleshoot logically and explain fixes in plain language. • Communicate clearly and present confidently to small groups. • Hold the right to work in the UK, as visa sponsorship isn’t available.

• Bring experience with CrowdStrike or Cloudflare Zero Trust. • Show experience with Snipe-IT or other asset management tools. • Bring experience administering Slack. • Write scripts and automations with GAM, Bash or PowerShell.

• Act as first point of contact for all tech-related queries. • Own tickets from pickup to closure, keeping requesters updated and meeting SLAs. • Flag blockers early and escalate complex issues to the wider team. • Handle access requests using least-privilege and role-based principles. • Maintain the internal knowledge base with how-to guides and self-service help. • Run weekly onboarding sessions and deliver smooth tech setups and auditable offboarding. • Keep meeting rooms and video conferencing kit working well. • Manage the laptop and equipment inventory, and support security and infrastructure projects.

• Work hybrid, with 3 days in the London office and 2 from home. • Get enhanced parental pay and leave. • Earn a company bonus and pension. • Receive private medical insurance and a health cash plan. • Use a personal L&D budget and a home office furniture allowance. • Get a Wellhub subscription and a cycle-to-work scheme. • Take 25 days’ holiday plus bank holidays, rising with length of service, plus team socials every 8 weeks.

Moneybox is an award-winning wealth management platform helping over 1.5 million people build wealth throughout their lives. It supports customers with saving and investing, buying their first home and planning for retirement. Moneybox believes wealth is about the means to more freedom, opportunity and peace of mind.