Business Application Support Analyst

• Join Zilch as a Business Application Support Analyst, working hybrid from London with Tuesdays and Fridays remote. • Support and optimise the business applications behind Zilch’s day-to-day operations. • Act as the main point of contact for tools such as Intercom, Aircall and Assembled, plus the core Zilch platform. • Resolve incidents, drive continuous improvements and work with application suppliers. • Build AI-powered workflows and automations that improve efficiency and customer outcomes. • Work in a fast-paced, agile environment on systems critical to customers.

• Bring proven analytical and problem-solving skills. • Show a track record of supporting business applications and processes. • Understand APIs and integrations. • Learn new concepts and applications quickly by getting stuck in. • Bring practical experience building AI-assisted workflows or automations with prompting techniques. • Understand change management, testing, UAT and release validation. • Explain technical concepts clearly to non-technical stakeholders. • Show strong awareness of data security best practices.

• Bring experience supporting Operations or Customer Service teams. • Show experience supporting Intercom or similar customer service platforms. • Bring experience implementing CRM or ERP systems. • Show experience supporting telephony systems such as Aircall, Amazon Connect or Ujet. • Write SQL or Python scripts. • Use low-code automation platforms such as n8n, Zapier or Workato. • Know AWS and Datadog or similar tools.

• Help teams choose, provision and support the right business applications. • Act as the expert on Intercom, Aircall, Assembled and the core Zilch platform. • Respond to application incidents, communicate impact and find workarounds. • Work with suppliers to resolve bugs and request new features. • Improve tooling, practices and documentation across the Business Applications team. • Design and launch AI-driven workflows and agentic automations in a controlled, tested way. • Make sure data is stored and processed securely. • Provide ad hoc technology support.

• Receive share options, a pension, death in service cover and income protection. • Get private medical insurance, including mental health, dental, optical and menopause support. • Access an Employee Assistance Programme with unlimited mental health sessions. • Get enhanced maternity, paternity, adoption and shared parental pay. • Work hybrid, in the office Monday, Wednesday and Thursday. • Use a £200 home office budget and get 5% back on in-app purchases. • Access professional qualifications, memberships and internal training.

Zilch is one of Europe’s fastest-growing fintech companies, on a mission to create the world’s most empowering way to pay. It launched in 2020, reached a $2 billion valuation and has taken on more than 6 million customers. Zilch aims to become the best way to pay for anything, anywhere, without credit costs.