Delivery Manager

• Join the Customer Success team as a Delivery Manager, reporting to the Head of Delivery. • Use your stakeholder management experience to support customer engagement and growth. • Apply your project management expertise to coordinate resources both internally and externally. • Make sure initial deployments land successfully, with the right governance and benefit measures in place from the start. • Manage a small team made up of a business analyst and a Customer Engineer. • Work remotely from anywhere in the UK, with the role aligned to Cytora’s hub locations including London. • Apply from outside the hub areas too, as applications from further afield are welcome.

• Bring proven experience in Agile project management, with methodologies you have successfully implemented. • Solve problems and think critically, tackling challenges before they escalate. • Show a track record of running multiple projects at once and delivering them on time. • Collaborate effectively with stakeholders at every level. • Bring a strong understanding of technology and how it is applied, especially across AI and Data Science products. • Keep learning continuously and stay current with industry trends in Agile practice. • Adapt comfortably to a fast-paced and evolving work environment. • Communicate clearly across technical and non-technical boundaries, building trust as you go.

• Bring successful remote working experience. • Hold an Agile certification such as CSM, TKP, KMP, or KCP. • Bring industry experience of distributed teams and AI or Data Science products. • Know the insurance industry and how it operates. • Speak and write German or French alongside fluent English.

• Make sure your team follows Cytora’s internal delivery best practices. • Optimise team flow, clear blockers, and build agile capability within the team. • Lead continual planning that extends past product delivery into post-launch support and benefits realisation. • Spot and fix issues in team dynamics, give effective feedback, and connect day-to-day work back to the product vision. • Contribute across the different phases of product delivery, working with Customer Success and the Product Lead on continuous improvement. • Manage a business analyst and a Customer Engineer, supporting their development alongside delivery. • Build close relationships with internal and external stakeholders and keep them engaged throughout.

Do you want to work alongside some of the smartest ML, AI and software engineers in a supportive environment? Do you want to have a global positive impact on an essential insurance industry, want to truly learn as much as possible and sharpen your skills? Founded in 2014 in Cambridge, we believe Cytora is the perfect company if you want to work in one of the leading digital risk processing platforms in the world. With Cytora, global insurers such as Allianz, Beazley, and Chubb can digitise risk data at scale, turning unstructured information into structured, decision-ready formats. This helps them be more specific in measuring risk and providing insurance they feel comfortable with. In case you want to help the insurance industry measure better and more efficiently while working with some of the smartest people in the space, then Cytora is the place to be.

• Earn a competitive salary, with OTE where the role applies. • Work flexibly, with remote options and the freedom to work in the way that suits you best. • Spend a professional development budget and get access to conferences. • Join annual company retreats with the wider team. • Work in a mission-driven culture that puts people first and values you as a teammate rather than just your output. • Have your application handled by real people, as screening, interviews, and final decisions are all human-led even though AI supports parts of the recruitment workflow.

Cytora, now an Applied Systems company, builds an AI-powered platform that is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. The team moves fast and thinks big, working on innovation that matters in Insurtech. Its culture draws deliberately on the full range of its team’s backgrounds and experiences, on the view that diversity of thinking makes the products better, and it treats flexibility as something that fuels performance rather than compromises it.