Technical Account Manager, Special Projects

• Join Automattic’s Special Projects team as a Technical Account Manager. • Ensure partners have an excellent experience with WordPress and Automattic products. • Support partners from onboarding through the full support and maintenance lifecycle of their sites. • Work closely with site owners, designers and developers to deliver partner requests. • Act as the voice of the customer for Automattic’s product teams. • Earn $85,000–$130,000, paid in local currency.

• Show how AI multiplies your productivity, with concrete examples. • Deliver customer service that goes beyond the expected. • Manage projects with a balance of thoroughness and momentum. • Bring advanced WordPress admin expertise, including how plugins and themes interact. • Use the Site Editor comfortably to modify patterns and page templates. • Know web technologies such as DNS, accessibility, site performance, technical SEO and e-commerce. • Explain technical concepts clearly in written and spoken English. • Triage requests and escalate anything outside your scope. • Create structure in ambiguous situations and turn wishlists into concrete next steps. • Stay calm managing risk in high-stakes situations.

• Show contributions to an open source project. • Bring experience using Linear for project or product management. • Have read Unreasonable Hospitality. • Bring experience supporting or running your own WooCommerce store.

• Drive partner adoption of WordPress, WooCommerce, Jetpack, MailPoet and other Automattic products. • Resolve partner requests with high precision. • Define website functionality with partners and own delivery, timelines and outcomes. • Configure and build sites in WordPress and WooCommerce. • Lead launches, including DNS configuration, domain transfers, data migrations and integrations. • Troubleshoot technical and editor issues, working with engineers when needed. • Turn partner requests into clear, WordPress-focused tasks for the team. • Respond quickly to urgent incidents such as fatal errors or workflow-blocking bugs. • Surface bugs and product opportunities to Automattic’s product teams. • Improve and share processes that increase project capacity.

• Earn $85,000–$130,000, paid in local currency. • Work fully remotely from anywhere. • Take advantage of an open vacation policy. • Work with high-profile partners on WordPress and WooCommerce projects. • Join a company that is Disability Confident Committed and offers Employee Resource Groups.

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Jetpack, Day One, Pocket Casts and more, with a mission to democratise publishing, commerce and messaging. It is a fully distributed company of more than 1,500 people across the globe, and most of its work is open source.