Manager, Customer Success Architects (AI) EMEA

• Join Atlassian as a Manager of Customer Success Architects (AI) for EMEA, working remotely from the UK. • Lead a pod focused on enterprise adoption of Rovo, Atlassian’s AI platform. • Ensure your team takes customers from simply turning Rovo on to measurable business value in production. • Own team performance, capacity planning, adoption metrics and professional growth. • Partner with pre-sales, post-sales, product and engineering teams. • Report to a regional Senior Manager, Customer Success Architecture.

• Bring 8+ years in professional services, consulting or SaaS implementation. • Show 2+ years leading large-scale, billable services portfolios and teams. • Know project management frameworks such as PMP, Agile or ITIL. • Bring experience scoping and delivering custom statements of work. • Lead, mentor and develop high-performing teams. • Show experience managing a P&L and driving financial KPIs. • Build and maintain executive-level customer relationships. • Communicate complex information clearly and influence stakeholders at every level. • Know EMEA regulations such as GDPR and the EU AI Act as they apply to enterprise AI and data residency. • Be based in the UK and travel up to 15%.

• Bring hands-on experience with Rovo, Rovo Studio or Atlassian Intelligence. • Show experience building AI agents or deploying AI tools in production. • Know third-party connectors such as Google Drive, SharePoint, Slack and GitHub. • Bring experience contributing to case studies, events or community programmes.

• Hire, coach and grow a team of Customer Success Architects through regular 1:1s and development plans. • Own pod capacity planning, engagement assignments and delivery quality. • Track metrics such as time to first adoption, cycle times and completion rates, and act on at-risk engagements. • Keep playbooks and enablement materials current as the product changes. • Onboard new hires and refine methodology with senior architects. • Prioritise customer engagements with account teams, CSMs and sales leadership. • Turn field patterns into structured feedback that shapes the Rovo roadmap. • Represent the team in cross-functional forums and showcase customer successes.

• Work fully remotely from the UK. • Choose between home, office or a combination of both. • Be eligible for bonuses, commissions and equity on top of base pay. • Access health and wellbeing resources and paid volunteer days. • Lead a team at the forefront of enterprise AI adoption. • Request accommodations or adjustments at any stage of the hiring process.

Atlassian builds collaboration software that helps teams all over the world work together, with a mission to unleash the potential of every team. Its products and solutions are designed for all types of work. Atlassians can choose where they work, giving them more control over supporting their family, personal goals and other priorities.