Marketing Operations Lead

• Join Zopa, the UK digital bank that built the world’s first peer-to-peer lending company, in a permanent hybrid role in London. • Help build a world-class marketing operation that supports Zopa’s ambitious growth plans. • Connect strategy and execution across Marketing, Product and the wider business. • Shape and steer some of Zopa’s biggest campaigns and product launches. • Bring together specialist teams, agencies and senior stakeholders to focus on the highest-impact work. • Take on a role with real scope and autonomy in a fast-moving, product-led business.

• Bring a strategic marketing perspective to planning and execution. • Show significant experience in marketing, campaign management, marketing operations or programme leadership. • Demonstrate a track record of leading complex, cross-functional marketing initiatives from strategy to execution. • Understand how PR, social, ATL, paid media, partnerships, CRM, web, app and lifecycle work together. • Bring meaningful experience briefing, steering and challenging external agencies. • Manage marketing budgets and forecasts, using financial data to guide priorities. • Think several steps ahead by working backwards from outcomes and spotting dependencies early. • Move comfortably between strategic thinking and hands-on execution. • Communicate and influence well across senior leaders, specialists and cross-functional partners. • Bring structure to ambiguity and adapt quickly when priorities change. • Commute to the London office 2–3 days a week.

• Bring experience in a scaled, product-led business, which is highly desirable. • Show experience within fintech, financial services or another regulated industry.

• Partner with Product Marketing to turn business, Product and Marketing strategy into integrated marketing plans. • Own end-to-end planning for major campaigns and launches across Marketing, Comms, Growth, Product, Finance, Legal and Compliance. • Act as the operational hub for Marketing, bringing clarity to priorities, capacity, dependencies, timelines and budgets. • Support quarterly OKR and annual strategy processes. • Align campaign objectives, media plans, creative development and delivery schedules with channel owners. • Embed Marketing in cross-functional planning by working closely with Product teams on roadmaps and launches. • Anticipate risks, dependencies and trade-offs, and bring the right people together to resolve them early. • Track forecasts, committed spend and remaining budget, and partner with Finance on prioritisation. • Write strong briefs for internal creative teams and agencies, and make sure work lands on time and within budget.

• Work in a hybrid setup with 2–3 days a week in the London office. • Work from abroad for up to 120 days a year, subject to having the right to work in that country. • Enjoy a culture that values good work-life balance and flexible ways of working. • Get everything you need to thrive at work and at home from day one. • Join one of the UK’s top three Most Loved Workplaces. • Take real scope and autonomy to shape how Zopa’s marketing operation scales. • Request reasonable adjustments during the hiring process.

Zopa launched in 2005 as the world’s first peer-to-peer lending company and went on to launch Zopa Bank in 2020. The bank sets out to do the opposite of what customers dislike about traditional finance, putting people at the centre of its products. Zopa has won multiple industry awards, employs people from nearly 50 nationalities, and has been named among the UK’s top three Most Loved Workplaces.