Global Director of Logistics & Fulfilment

• Lead the end-to-end logistics and fulfilment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. • Define the global fulfilment strategy, build the partner ecosystem, and drive day-to-day performance and continuous improvement to scale reliably in a high-growth environment. • Report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team, leading a global organisation of 15+ team members across 10+ countries.

• Have experience in senior logistics or fulfilment leadership, ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain. • Have proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners. • Have a strong track record in warehouse process design and optimisation including pick/pack, repack/kitting, layout, and capacity planning. • Have strong analytical capability across KPIs, dashboards, and root-cause problem solving, and planning discipline across S&OP, capacity, and inventory. • Have excellent stakeholder management skills, able to align teams, challenge constructively, and drive decisions.

• Have experience with cross-border and pan-European parcel networks. • Have experience in a global matrix organisation.

• Own and optimise the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims. • Architect and execute a logistics and fulfilment strategy that supports cost efficiency, service quality, and international growth. • Evaluate, select, and onboard 3PLs, fulfilment partners, and data/visibility providers, negotiating commercial and legal terms and ensuring strong governance. • Define and implement operational standards with partners including facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations, and capacity planning. • Lead quarterly and annual business reviews, owning partner performance against SLAs and driving corrective action. • Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints. • Partner closely with Commercial and Supply Planning to maintain healthy inventory, reducing obsolescence, shrink, and write-offs. • Build dashboards and operating rhythms that create transparency and decision speed across markets. • Lead and develop a global logistics organisation, setting clear priorities, empowering local leaders, and raising the operational bar across markets. • Lead complex cross-functional initiatives such as carrier transitions, new country launches, peak readiness, and system implementation.

• Work in a social impact company and certified B Corporation where you achieve positive change every day. • Be part of an international company with 1,300+ teammates across 20 countries. • Access strong personal and professional development in a high-growth scale-up environment. • Enjoy an open company culture with independence and room to unleash creativity.

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers who can buy and enjoy it at a significantly reduced price. A certified B Corporation, Too Good To Go has saved over 500 million meals across 20 countries. The Parcels business enables food manufacturers to reduce food waste by purchasing surplus food, curating it into bundles, and offering it to users at approximately 50% off original retail via delivery or pickup.