Global Director of Logistics & Fulfilment

• Lead the end-to-end logistics and fulfilment engine behind Parcels, spanning transportation, warehousing, repack, pick and pack, and last-mile delivery. • Take on a strategic role with a highly operational core, defining the global fulfilment strategy and building the partner ecosystem. • Drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment. • Report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team. • Lead a global organisation of 15+ team members across 10+ countries. • Support the Parcels business, which buys surplus food directly from manufacturers, bundles it, and offers it to users at around 50% off retail through the Too Good To Go app. • Work hybrid from the London office.

• Bring experience in senior logistics or fulfilment leadership, ideally in e-commerce, food delivery, meal kits, retail, or food and CPG supply chain. • Show proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners. • Bring a strong track record in warehouse process design and optimisation, whether directly or through 3PLs, covering pick and pack, repack and kitting, layout, and capacity planning. • Bring strong analytical capability across KPIs, dashboards, and root-cause problem solving. • Bring planning discipline across S&OP, capacity, and inventory. • Manage stakeholders excellently, aligning teams, challenging constructively, and driving decisions. • Operate strategically while rolling up your sleeves to make the system work day to day. • Move fast and deliver outcomes in an agile, iterative environment without waiting for perfect information. • Stay commercially sharp on unit economics, contract levers, and scaling with partners without losing control. • Stay calm under pressure through peak periods, partner incidents, and operational fire-fighting. • Be based in London for this hybrid role.

• Bring experience with cross-border and pan-European parcel networks, which is a strong advantage. • Bring experience in a global matrix organisation. • Bring experience leading carrier transitions, new country launches, peak readiness, or system implementations. • Bring experience with WMS and ERP migrations and data integrations. • Let Too Good To Go know if you need reasonable accommodation at any point in the application or interview process.

• Own and optimise the full Parcels logistics value chain, from inbound to warehouse, repack and kitting, inventory management, pick and pack, carrier handoff, last-mile delivery, and returns and claims. • Architect and execute a logistics and fulfilment strategy supporting cost efficiency, service quality, and international growth. • Evaluate, select, and onboard 3PLs, fulfilment partners, and data and visibility providers, negotiating commercial and legal terms and ensuring strong governance. • Define and implement operational standards with partners, covering facility and site design, process flows, repack specifications, SOPs, WMS and data integration, ERP migrations, and capacity planning. • Lead quarterly and annual business reviews, owning partner performance against SLAs and driving corrective action when service or cost drifts. • Drive the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints. • Partner with Commercial and Supply Planning to maintain healthy inventory, reducing obsolescence, shrink, and write-offs while improving inventory turns. • Build dashboards and operating rhythms that create transparency and decision speed across markets. • Lead and develop a global logistics organisation, setting clear priorities, empowering local leaders, and raising the operational bar across markets. • Work alongside Commercial, Marketing, Product, Finance, Projects and CI, and local Operations teams to execute against business goals. • Define and implement service metrics such as on-time delivery, refunds, and delivery quality while driving down cost-to-serve.

• Work in a social impact company and certified B Corporation, achieving positive change every day. • Join an international company with 1,300+ teammates across 20 countries and growing. • Develop strongly, personally and professionally, in an intense high-growth scale-up environment. • Work in an open company culture with the independence and room to unleash your creativity. • Join a strong team culture where successes are celebrated together. • Build a fulfilment model from a genuinely blank sheet, with ownership across strategy and daily execution.

Too Good To Go is a certified B Corporation and the world’s number one app for fighting food waste, working with thousands of restaurants and food retailers to make surplus food available to local consumers. It has expanded rapidly across Europe, the US and Canada, with over 500 million meals saved across 20 countries to date. Its Parcels business buys surplus products directly from food manufacturers, curates them into bundles, and offers them to users at around half of original retail through the Too Good To Go app, for delivery or local pickup.