Enterprise Account Operations Associate, Hotels

• Join Airbnb Hotels, the team leading Airbnb’s expansion into the hotel sector, based in London. • Support the Enterprise Account Management team and a growing global portfolio of hotel groups. • Design and run the processes that onboard, launch and support enterprise hotel partners at scale. • Work in a fast-moving team where processes are still being built and refined. • Help more people discover high-quality hotels while creating value for partners. • Earn £60,000–£70,000, with possible bonus, equity and Employee Travel Credits.

• Bring 5+ years in account, partner, sales or customer success operations, or a related role. • Show experience creating, improving or scaling processes and workflows. • Work comfortably in ambiguity where processes are still evolving. • Take ownership, make recommendations and constructively challenge existing approaches. • Manage multiple internal and external stakeholders effectively. • Influence without authority across functions. • Manage multiple workstreams with strong project management skills. • Use data to identify problems, opportunities and solutions. • Bring advanced Excel or Google Sheets skills and confidence with large datasets. • Communicate clearly in writing and speech.

• Bring experience with SQL or other data tools. • Show experience in the hotel, travel or hospitality industry. • Bring experience onboarding enterprise partners onto a platform. • Show experience working with global, multi-region partners.

• Support day-to-day operations for enterprise hotel group partners across global markets. • Coordinate and run the onboarding and rollout of new hotel groups and properties. • Build, document and continuously improve operational processes and workflows. • Spot gaps and inefficiencies and proactively recommend solutions. • Manage projects involving multiple internal and external stakeholders. • Resolve operational issues with cross-functional teams to improve the partner experience. • Support portfolio-level supply optimisation and platform education. • Use data and reporting to track performance and inform decisions. • Own problems from identification through to resolution.

• Earn £60,000–£70,000 a year. • Be eligible for bonus, equity and benefits. • Receive Employee Travel Credits. • Help shape a fast-growing, entrepreneurial new business within Airbnb. • Request reasonable accommodations throughout the hiring process.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. It has since grown to over 5 million hosts who have welcomed more than 2 billion guest arrivals in almost every country. Its Hotels team is leading Airbnb’s expansion into the hotel sector, creating an intuitive hotel booking experience for guests and incremental bookings for partners.