Partner Success Lead

• Act as the primary custodian of Tide’s existing partner ecosystem. • Nurture partner relationships to drive mutual growth and optimise partner performance. • Work as a strategic advisor rather than just a point of contact for strategic partners. • Make sure partners stay active, compliant, and able to scale alongside Tide. • Split your time roughly evenly between account management and business development. • Manage, coach, and develop a high-performing team. • Work remotely from home or anywhere in your home country under the Working Out of Office policy, with offices available as hubs for collaboration.

• Bring 8+ years of experience in SaaS, fintech, or a high-growth business, ideally with 2 to 3 years at Senior Manager level. • Balance partner growth, relationship management, and new business roughly 50/50. • Bring experience managing, coaching, and developing high-performing teams. • Develop and execute strategies that scale customer acquisition through existing and new partners. • Manage complex portfolios and lead senior-level QBRs that drive growth. • Bring strong CRM and Partnership Management Platform expertise. • Develop and execute innovative growth initiatives with a commercial eye. • Understand brand, regulatory, and risk requirements across third-party networks. • Navigate complex organisations, remove blockers, and keep partners moving. • Identify friction and build scalable solutions alongside Product and Operations. • Communicate and influence strongly enough to secure buy-in across senior and cross-functional stakeholders. • Turn pipeline data into actionable insights.

• Bring experience owning partner retention and reactivation as a measured KPI. • Bring experience shortening deal cycle times across a partner portfolio. • Bring experience supporting onboarding and execution on strategic deals. • Operate comfortably in ambiguity and create clarity for others. • Bring a habit of giving and receiving constructive feedback and improving ways of working. • Bring experience leading cross-functional initiatives end to end.

• Own partner retention, revenue growth, engagement, and expansion across existing accounts. • Drive new partner acquisition, pipeline generation, deal conversion, and revenue from new business. • Improve partnership quality through reactivation, performance, and shorter deal cycle times. • Execute deal renewals and growth from your owned pipeline, tracking both number and value of deals. • Provide onboarding support and execution assistance on strategic deals as needed. • Lead, coach, and develop your team. • Translate strategy into structured plans, clear priorities, and measurable outcomes. • Identify inefficiencies, find root causes, and put practical solutions in place. • Lead cross-functional initiatives and build strong internal and external relationships.

• Work remotely from home or anywhere in your home country under the Working Out of Office policy. • Work from a different country for up to 90 days a year. • Earn a competitive salary. • Access Vitality health insurance with a proactive focus on mental and physical wellbeing. • Use a 24/7 Employee Assistance Programme. • Take 25 days holiday with the ability to buy extra days. • Take enhanced family-friendly leave and sabbatical leave. • Take 24 hours of paid volunteering time off each year. • Spend a professional development budget annually. • Access salary sacrifice benefits including the Cycle to Work scheme and pension contributions. • Work from a spacious brand new office on Liverpool Street with an all-day snacks bar.

Tide helps SMEs save time and money running their businesses, offering business accounts and banking services alongside connected administrative solutions from invoicing to accounting. It supports over 2 million members across the UK, India, Germany, and France, has raised over $300 million in funding, and employs more than 2,800 people globally, with Great Place to Work certification three years running. The company has offices in Central London, a member support and technology centre in Sofia, technology centres across Serbia, Romania, Lithuania, and Hyderabad, and further offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.