Partner Success Lead

• Be the primary custodian of Tide's existing partner ecosystem, nurturing relationships to drive mutual growth and optimising partner performance. • Act as a strategic advisor ensuring partners stay active, compliant, and scale with Tide. • Lead and execute strategy to scale new customers from the existing partner ecosystem.

• Have 8+ years of experience in a fast-paced environment such as SaaS, fintech, or high-growth business. • Have experience managing a team with the ability to coach to success. • Demonstrate a proven ability to manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth. • Have deep expertise in CRM systems and Partnership Management Platforms (PRMs). • Be able to plan and execute creative growth initiatives for the existing customer base. • Have a keen eye for detail and understand the importance of maintaining brand and regulatory integrity across a third-party network. • Have exceptional planning skills and be able to navigate a large, complex organisation to get answers for partners without losing momentum. • Be able to identify recurring friction points in the partner lifecycle and propose scalable solutions to Product and Operations teams. • Be proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance. • Operate effectively in ambiguity and reduce uncertainty for others. • Be capable of leading cross-functional initiatives as a key stakeholder.

• Nurture existing partner relationships to drive mutual growth and optimise partner performance. • Lead and execute strategy to scale new customers from the existing partner ecosystem. • Manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth. • Plan and execute creative growth initiatives for the existing customer base. • Maintain brand and regulatory integrity across a third-party network. • Identify recurring friction points in the partner lifecycle and propose scalable solutions to Product and Operations teams. • Translate general direction into structured work plans and propose prioritisation. • Deliver projects while supporting the team and setting clear expectations. • Proactively seek and give constructive feedback and integrate diverse perspectives. • Drive KPIs including growth of partner referrals, partner reactivation and performance, deal renewals, and operational support on strategic deals.

• Enjoy flexible working options with the Working Out of Office policy allowing remote work from anywhere in your home country. • Work from a different country for up to 90 days a year. • Receive Vitality Health Insurance with a proactive focus on mental and physical wellbeing. • Get 25 days holiday with the ability to buy extra days. • Access a professional L&D budget per year. • Benefit from salary sacrifice schemes such as Cycle to Work and pension contribution. • Receive enhanced family-friendly leave. • Get 24 hours paid volunteering time off per year. • Access sabbatical leave and 24/7 Employee Assistance Programme.

Tide helps SMEs save time and money by offering business accounts, related banking services, and a comprehensive set of connected administrative solutions from invoicing to accounting. Tide now supports over 2 million members globally across the UK, India, Germany, and France. With over 2,800 Tideans globally and recognised as a Great Place to Work three years in a row, Tide thrives on making data-driven decisions to serve its mission of helping SMEs get back to doing what they love.