UX Researcher (Senior/Staff-level)

• Join as Synthesia's first full-time UX researcher, shaping how the research function itself takes form as the company moves from a single product to a multi-product platform. • Own research end-to-end across the product portfolio, including a new real-time agentic product where the team is figuring out an entirely new modality as they build it. • Influence how PMs, designers, and leadership frame problems — this role has a real thought leadership and change management element. • Work hybrid from Synthesia's London office near Great Portland Street Station.

• Have significant experience as a UX or product researcher, ideally including time as the only researcher on a team. • Bring a strong qualitative toolkit across strategic and evaluative research, with the ability to build and run your own surveys when needed. • Have experience with, or a strong instinct for, research operations — especially participant recruiting and panel building. • Be comfortable influencing senior stakeholders and shaping the direction of a team, not just its outputs. • Take a pragmatic view of AI in research practice — use it where it earns its place without being precious about tooling. • Understand the inherent usability and product challenges found in AI-native products. • Hold your own with executives — be direct, form views, and bring people along with clear thinking rather than volume of output.

• Have B2B SaaS research experience, particularly navigating the delicate parts of recruiting customers without stepping on Sales relationships. • Bring experience running research on real-time, agentic, or AI-powered product experiences. • Have prior experience coaching designers and PMs on lightweight research practice. • Bring experience partnering closely with product data or analytics teams to combine qualitative depth with quantitative work. • Have experience presenting findings to executives and shaping decisions at the top of the company.

• Run a combination of strategic and tactical qualitative research across the product portfolio, from generative discovery through evaluative studies on live product experiences. • Hold a macro view of where research can create the most leverage, moving fluidly between product areas based on where your expertise is most needed. • Build out a participant panel and research operations practices so recruiting stops being a bottleneck, and shape the light research operations needed as the company scales. • Influence how PMs, designers, and leadership frame problems, bringing thought leadership and change management alongside pure execution. • Partner closely with the Product Data team, bringing qualitative depth alongside their quantitative work to form the insight backbone that feeds into product and executive decisions. • Present findings to executives and shape decisions at the top of the company. • Coach designers and PMs on lightweight research practice where it's the right call.

• Receive a generous salary and equity compensation. • Take 25 days of annual leave plus local holidays. • Access enhanced parental leave — 16 weeks at full pay for maternity and 5 weeks at full pay for paternity, or local statutory benefit if greater. • Attend regular team offsites to collaborate with the product and engineering team in person. • Use a work-from-home budget and a work-from-anywhere policy of 60 days per year. • Access private healthcare via AXA with a discount for dependants. • Benefit from a 5% pension match. • Enjoy team lunches Tuesday–Friday in the London office.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is moving from a single product to a multi-product platform, including a new real-time agentic product. Research appetite has been validated — persona and jobs mapping shaped the first version of the newest product — and there is strong pull from PMs, designers, and leadership for more. Following a Series E round raising $200 million, Synthesia's valuation stands at $4 billion.