UX Researcher

• Join as Synthesia's first full-time UX researcher, at the point where the company is moving from a single product to a multi-product platform. • Work directly with product, design, and engineering on the bets that will define what Synthesia looks like over the next few years, including a new real-time, agentic product where an entirely new modality is being figured out as it gets built. • Own research end-to-end as a Senior IC and shape how the function itself takes form. • Pick up work where appetite has already been validated: persona and jobs mapping shaped the first version of the newest product, and there is strong pull from PMs, designers, and leadership for more. • Shape some of the highest-stakes decisions of the next six months, including how the assistant experience should evolve, what drives adoption of the new product, and how users get activated in their earliest moments. • Work from the London office near Great Portland Street on a flexible, hybrid basis.

• Bring significant experience as a UX or product researcher, ideally including time as the only researcher on a team. • Define your own priorities, negotiate what to work on, and translate fuzzy strategic questions into research that moves decisions. • Bring a strong qualitative toolkit across strategic and evaluative research, and build and run your own surveys when needed. • Stay fluent with data: comfortable reading it, comfortable pushing back when a number is being over-interpreted, and clear on when to reach for a method versus a conversation. • Navigate the delicate parts of B2B research, recruiting customers without stepping on Sales relationships and running studies with users who are also account contacts. • Hold your own with executives, forming views and bringing people along through clear thinking rather than volume of output. • Bring experience with, or a strong instinct for, research operations, especially participant recruiting and panel building. • Influence senior stakeholders comfortably and shape the direction of a team rather than only its outputs. • Take a pragmatic view of AI in research practice, using it where it earns its place without being precious about tooling. • Understand the usability and product challenges inherent to AI-native products.

• Have B2B SaaS experience. • Have built a participant panel or research operations practice from scratch. • Have coached designers and PMs on lightweight research practice. • Have partnered closely with a product data or analytics team.

• Run a combination of strategic and tactical qualitative research across the product portfolio, from generative discovery through evaluative studies on live product experiences. • Hold a macro view of where research creates the most leverage, moving fluidly between product areas based on where your expertise is most needed. • Build out a participant panel and ReOps practices so recruiting stops being a bottleneck, shaping the light research operations needed as the company scales. • Influence how PMs, designers, and leadership frame problems, since this role carries a real thought leadership and change management element. • Partner closely with the Product Data team, bringing qualitative depth alongside their quantitative work to form the insight backbone feeding product and exec decisions. • Present findings to executives and shape decisions at the top of the company. • Coach designers and PMs on lightweight research practice where that is the right call.

• Receive a generous salary and equity. • Take 25 days of annual leave plus local holidays. • Join regular team offsites collaborating with the product and engineering team in person. • Get a work from home budget. • Use the work from anywhere policy of 60 days per year. • Access a generous referral scheme. • Take enhanced parental leave of 16 weeks at full pay for maternity and 5 weeks at full pay for paternity, or your local statutory benefit if it is more generous. • Get private healthcare via AXA with a discount for dependants in the UK. • Receive a 5% pension match in the UK. • Eat team lunches Tuesday to Friday in the office.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, the company has offices and teams across Europe and the US, building products that enhance visual communication and enterprise skill development. Following a $200 million Series E round it is valued at $4 billion, with total funding exceeding $530 million from investors including Accel, NVentures, Kleiner Perkins, GV, and Evantic Capital.