Technology Operations Analyst

• Be the face of technology support for all staff at the bank, assisting with hybrid support for colleagues and external partners. • Join the Technology Operations team as the first line of support for Starling Group, both internally for colleagues and externally for technology partners. • Work in a primarily Apple Mac estate managed by Jamf and Intune, sitting on a Meraki network with zero physical infrastructure on site barring networking.

• Have knowledge and experience of supporting either macOS or Windows. • Be adept at coping in a technically complex and fast-changing environment. • Have an interest in and suitable understanding of Starling's technology. • Be able to commit to 37.5 hours a week between 7am and 10pm Monday to Sunday.

• Have exposure to incident management processes. • Have experience in operational support of suppliers and outsourced vendors.

• Provide 1st line technology support and security issue resolution raised in Slack, email, and face-to-face office interactions. • Facilitate onboarding training for new employees, ensuring staff have access to the equipment, software, and services they need to work efficiently. • Help the team manage asset inventory, procurement, repairs, auditing, and licensing. • Provision computer hardware from returned stock. • Arrange collection of leavers' hardware. • Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day and display TVs are working properly. • Support the relationships with key suppliers, payment schemes, and banking partners, triaging and escalating as needed.

• Get 25 days holiday plus flexible public holidays, with an extra day off for your birthday. • Earn additional annual leave with length of service, and choose to buy or sell up to five extra days. • Receive 16 hours paid volunteering time a year. • Access Private Medical Insurance with VitalityHealth including mental health support and cancer care. • Receive life insurance at 4x salary and group income protection. • Benefit from generous family-friendly policies. • Access Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle leasing. • Enjoy a salary sacrifice, company enhanced pension scheme.

Starling is the UK's first and leading digital bank on a mission to fix banking, proudly the first British bank founded by a woman, Anne Boden. Built as a new kind of bank because technology has the power to help people save, spend, and manage their money in a transformative way. Starling is a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company, employing more than 3,000 people across London, Southampton, Cardiff, and Manchester offices. Starling is deeply committed to closing the gender gap in technology.