Senior Implementation Manager

• Lead the successful delivery of Patchwork's most complex software implementations, ensuring exceptional outcomes for customers while acting as a senior member of the Implementation Team. • Combine outstanding project management with deep domain expertise in NHS rostering and workforce management. • Work autonomously, navigating complex customer environments, balancing commercial and delivery priorities, and coaching colleagues to continuously evolve delivery capability.

• Bring significant experience leading enterprise software implementation projects within SaaS environments, including complex stakeholder landscapes. • Have demonstrable experience delivering NHS rostering or workforce management implementations. • Demonstrate exceptional stakeholder management skills, with experience building trusted relationships and influencing senior customer stakeholders including executive-level audiences. • Have experience mentoring, coaching, or supporting more junior colleagues and helping raise delivery standards across a team. • Maintain an outstanding record of developing and maintaining all project documentation and collateral such as project plans, PIDs, approach documents, and timelines. • Bring a strong understanding of project governance, risk management, dependency management, and implementation best practice. • Have demonstrable experience managing multiple complex projects simultaneously. • Bring excellent communication skills both written and verbal with the ability to present to a wide group including senior stakeholders. • Demonstrate a solution mindset as well as critical thinking. • Be eager to work with multiple people and be a self-starter. • Take pride in attention to detail. • Be tech-savvy and adaptable to new technologies and systems. • Have the ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

• Bring extensive experience within NHS workforce management, rostering, or eRostering. • Have experience implementing workforce management or scheduling solutions. • Hold PRINCE2 Practitioner, PMP, AgilePM, or a similar qualification. • Have experience working within a HealthTech scale-up.

• Lead the successful delivery of complex, enterprise-scale implementation projects, ensuring delivery to scope, budget, and timeline whilst driving exceptional customer outcomes. • Work across the Implementation Team, influencing without authority to ensure team members understand their responsibilities and drive successful project outcomes. • Act as a senior subject matter expert within the Implementation Team, coaching colleagues, sharing best practice, and helping to continuously improve delivery standards, processes, and documentation. • Maintain a high standard of project documentation and artefacts both internally and externally. • Lead complex customer workshops, create high-quality proposals, and deliver compelling product demonstrations throughout the implementation lifecycle. • Build trusted relationships with senior customer stakeholders, confidently engaging with executive sponsors, programme leaders, and operational teams. • Educate clients on use cases for Patchwork's products, respectfully pushing back on unrealistic expectations. • Manage external expectations to ensure Patchwork is never under-delivering, keeping all parties aware of progress, milestones, and challenges. • Propose viable solutions through configuration and/or negotiation with the Product Team to unblock projects. • Act as the senior escalation point for complex delivery challenges, working collaboratively with Product, Technology, and customer stakeholders. • Train client stakeholders on how to use Patchwork's products to their full functionality. • Apply expertise in NHS rostering and workforce management to advise customers on best practice and maximise value from Patchwork's products. • Track workforce data to guide clients to the best decisions and drive outcomes through product implementation. • Keep up with industry trends, emerging technologies, and best practice, evaluating new tools and methodologies to drive continuous improvement.

• Receive a salary of £55,000–£60,000. • Enjoy a hybrid and flexible workplace. • Access the Cycle Scheme and Tech Loan Scheme. • Use the Employee Assistance Programme via Health Assured. • Receive a personal learning and development budget. • Access flexible income options via Stream. • Work from a dog-friendly London Hub with unlimited refreshments and games. • Access co-working spaces across the UK.

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Its fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff, and patients alike. Built by healthcare veterans and co-created with the NHS, the technology has been embraced by over 100 healthcare sites. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year and received the HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.