Product Manager

• Shape the future of Patchwork's workforce management platform, building products that solve meaningful problems for NHS staff and healthcare organisations across the UK. • Join a collaborative Product Team working closely with Engineering and cross-functional stakeholders to define product strategy, deliver intuitive user experiences, and bring impactful solutions to market. • Have the autonomy to tackle high-impact problems, make informed decisions using data and customer insights, and help shape products that make a genuine difference to NHS staff.

• Have demonstrable experience working as a Product Manager within an agile product development environment. • Have experience managing SaaS products throughout the product lifecycle. • Bring a track record of building, communicating, and delivering strategic product roadmaps. • Have experience delivering measurable value to customers through product strategy and roadmap execution. • Demonstrate excellent communication skills with the ability to explain thinking, product decisions, and ways of working to a wide range of cross-functional stakeholders. • Take a collaborative approach with a genuine focus on team success and shared outcomes. • Be results and quality-driven with a proven ability to deliver value consistently while continuously improving your approach. • Bring strong problem-solving skills with the ability to define complex problems clearly and develop solutions that balance simplicity, flexibility, and impact. • Be confident in sharing your perspective while remaining open to challenge, new ideas, and evidence that may shape your thinking. • Take a proactive mindset with the confidence to challenge constructively and inspire others to achieve great outcomes. • Be a self-starter who enjoys collaborating with a wide range of people and taking ownership of work. • Show strong attention to detail and a commitment to delivering high-quality outcomes. • Be tech-savvy and adaptable, with the confidence to quickly learn new technologies and systems. • Be enthusiastic about working within a fast-paced scale-up environment.

• Have experience working within a technology start-up or scale-up. • Bring experience or knowledge of the NHS, healthcare, or HealthTech sector. • Have experience or knowledge of workforce management products or applications. • Hold qualifications in a relevant field such as Computer Science, Product Design, or a related discipline.

• Provide guidance and mentorship to fellow Product Managers, helping to shape product strategy, embed best practices, and share new ideas across the Product Team. • Champion agile ways of working by leading high-quality product discovery, backlog management, user story creation, and squad refinement sessions. • Influence cross-functional stakeholders to align on product direction and deliver successful outcomes. • Define the strategic roadmap for your product area through continuous product discovery, customer insight, and performance tracking. • Own and deliver product outcomes by managing your roadmap and backlog, working closely with Engineering, Design, and Client Operations teams. • Analyse customer feedback, product data, commercial insights, and market trends to make informed product decisions. • Define, monitor, and report on product success metrics across different customer segments and markets. • Monitor product usage to identify opportunities to improve adoption, usability, and engagement, and retire features that no longer deliver value. • Track your product's contribution to key business metrics including CARR, customer retention, and product adoption, proactively identifying risks and opportunities. • Balance commercial priorities with long-term product strategy using customer, sales, and commercial insights to inform roadmap decisions. • Build trusted relationships with customers, participating in client meetings to understand challenges and communicate product direction. • Collaborate closely with stakeholders across the business to gather requirements, explain product decisions, and align teams around shared outcomes. • Partner with Revenue teams to support customer conversations, demonstrate product value, and communicate future product direction. • Create and maintain clear product documentation including product one-pagers and product requirement documents. • Use AI throughout the Product Management lifecycle, from discovery and prioritisation through to delivery and communication, building reusable workflows and encouraging adoption across the team.

• Receive a salary of £60,000–£70,000. • Enjoy a hybrid and flexible workplace. • Access the Cycle Scheme and Tech Loan Scheme. • Use the Employee Assistance Programme via Health Assured. • Receive a personal learning and development budget. • Access flexible income options via Stream. • Work from a dog-friendly London Hub with unlimited refreshments and games. • Access co-working spaces across the UK.

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Its fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff, and patients alike. Built by healthcare veterans and co-created with the NHS, the technology has been embraced by over 100 healthcare sites. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year and received the HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.