Product Manager

• Shape the future of Patchwork’s workforce management platform, building products that solve meaningful problems for NHS staff and healthcare organisations across the UK. • Join a collaborative Product Team of Product Managers and Product Designers, working closely with Engineering and cross-functional stakeholders. • Define product strategy, deliver intuitive user experiences, and bring impactful solutions to market. • Turn complex healthcare challenges into simple, scalable products that create real value for customers. • Take autonomy to tackle high-impact problems and make informed decisions using data and customer insights. • Help shape products that make a genuine difference to the day-to-day lives of NHS staff. • Work hybrid and flexibly, with access to the London Hub and co-working spaces across the UK.

• Bring demonstrable experience as a Product Manager within an agile product development environment. • Bring experience managing SaaS products throughout the product lifecycle. • Show a track record building, communicating, and delivering strategic product roadmaps. • Bring experience delivering measurable value to customers through product strategy and roadmap execution. • Communicate excellently, explaining your thinking, decisions, and ways of working to cross-functional stakeholders while actively seeking feedback. • Work collaboratively with a genuine focus on team success and shared outcomes. • Stay results and quality-driven, delivering value consistently while improving your approach. • Solve problems strongly, defining complex problems clearly and developing solutions that balance simplicity, flexibility, and impact. • Share your perspective confidently while staying open to challenge, new ideas, and evidence. • Take a proactive mindset, challenging constructively and inspiring others. • Act as a self-starter who enjoys collaborating widely and taking ownership. • Bring strong attention to detail and a commitment to high-quality outcomes. • Stay tech savvy and adaptable, learning new technologies and systems quickly. • Bring enthusiasm for a fast-paced scale-up environment.

• Bring experience working within a technology start-up or scale-up. • Bring experience or knowledge of the NHS, healthcare, or HealthTech sector. • Bring experience or knowledge of workforce management products or applications. • Hold qualifications in a relevant field such as computer science, product design, or a related discipline. • Bring experience mentoring other product managers. • Bring experience using AI across the product management lifecycle.

• Provide guidance and mentorship to fellow Product Managers, shaping product strategy and embedding best practices across the team. • Champion agile ways of working by leading product discovery, backlog management, user story creation, and squad refinement sessions. • Influence cross-functional stakeholders to align on product direction without relying on formal authority. • Define the strategic roadmap for your product area through continuous discovery, customer insight, and performance tracking. • Own and deliver product outcomes, managing your roadmap and backlog alongside Engineering, Design, and Client Operations. • Analyse customer feedback, product data, commercial insights, and market trends to make informed decisions. • Define, monitor, and report on product success metrics across customer segments and markets. • Monitor product usage to improve adoption, usability, and engagement, simplify experiences, and retire features that no longer deliver value. • Track your product’s contribution to business metrics including CARR, retention, and adoption, identifying risks and opportunities. • Balance commercial priorities with long-term product strategy. • Build trusted customer relationships, joining client meetings to understand challenges and communicate product direction. • Partner with Revenue teams to support customer conversations and demonstrate product value. • Identify dependencies across products and squads to manage risk and keep the product experience cohesive. • Create and maintain clear product documentation, including one-pagers and product requirement documents. • Stay current with industry trends, emerging technologies, and product management best practice, evaluating new tools and ways of working. • Use AI throughout the product management lifecycle, building reusable workflows and encouraging adoption across the team. • Evaluate AI opportunities with a customer-first mindset, weighing user needs, appropriate solutions, risks, and trust.

• Earn a salary of £60,000 to £70,000. • Work in a hybrid and flexible workplace. • Join the cycle scheme and tech loan scheme. • Access an Employee Assistance Programme through Health Assured. • Spend a personal learning and development budget. • Use flexible income options via Stream. • Work from a vibrant, dog-friendly London Hub with unlimited refreshments and games. • Access co-working spaces across the UK. • Receive feedback if you reach the interview stage, as Patchwork pledges to provide it to everyone it interviews.

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Its fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients, and has been embraced by over 100 healthcare sites. Built by healthcare veterans and co-created with the NHS, Patchwork offers temporary staff banks, collaborative staff banks shared across regions, a rostering solution for permanent staff, an Agency Manager for external agency staffing, and Patchwork Insights for data oversight of staffing trends, shift fill rates and pay rate escalations. It was named HSJ’s 2022 Staffing Solution of the Year and has won the HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.