Operations & Automation Associate

• Join the Operations team at the heart of the business, close enough to members to understand what is really happening and technical enough in mindset to help redesign how the operation works at scale. • Identify repeated work, spot failure modes, turn messy processes into clear procedures, and own automations end to end. • Sit at the intersection of operations, product, systems, AI, and customer experience inside a very high-growth company.

• Bring 2–5 years of experience in operations, consulting, product operations, customer operations, startups, process improvement, or another fast-moving environment. • Have made extensive use of AI tools in your work, or be clearly on the path to doing so. • Be excited by the idea of owning automations and operational workflows end to end. • Learn new tools quickly and not be intimidated by technical systems, internal tooling, or messy operational data. • Have a forensic eye for detail and enjoy tracing problems back to their root cause. • Turn ambiguous, messy work into clear processes, documentation, and repeatable systems. • Be naturally empathetic and understand why staying close to customers matters. • Communicate crisply, whether writing a process, explaining a problem in Slack, or helping a colleague understand a new workflow. • Work effectively in high-ambiguity, high-growth environments where priorities can shift fast. • Take ownership without needing lots of structure and be motivated by making the team around you more effective.

• Have experience building or configuring operational workflows and automation tools. • Bring familiarity with data analysis or working with operational data to identify patterns. • Have experience working with AI-assisted operations or agentic systems. • Bring background in process improvement methodologies or operational design. • Have experience in a regulated environment such as financial services or insurance.

• Spend time close to the frontline, supporting members, understanding tickets and conversations, and seeing where systems work brilliantly or fall short. • Identify repeated work and spot failure modes across operations. • Turn messy processes into clear procedures and own automations end to end. • Move work out of inboxes and manual processes into better systems, workflows, tooling, and AI-assisted operations. • Dig into broken processes to understand root causes. • Design better workflows, write clear operating procedures, and use AI and internal tools to automate work that used to be manual. • Work with product, engineering, data, and experienced operators to improve member journeys and the systems that support them. • Help create the operating model that lets Nous scale from hundreds of thousands of households to millions.

• Receive a compelling package including meaningful share options with life-changing upside. • Work from a great office in Farringdon set up for collaborative working. • Get the equipment, setup, and training you need, including AI subscriptions. • Enjoy a high-context environment with lots of exposure to big decisions. • Have flexibility around remote work when you need to get your head down. • Take 33 days paid holidays including bank holidays. • Access health and dental cash plans including an employee assistance programme. • Use travel benefits such as the cycle-to-work scheme. • Enjoy a well-stocked kitchen and informal weekly socials, monthly events, and set-piece summer and Christmas events. • Receive a generous cash referral bonus for introducing someone who joins the team.

Nous is a fast-growing UK startup building an agent to absorb complexity out of households, saving them money and time. With 20x year-on-year growth and an NPS of +70 (higher than Apple), Nous currently helps manage six areas of household spending: Energy, Mobile, Broadband, Mortgage, Personal Finances, and Insurance — with ambitions to go far beyond.