Operations & Automation Associate

• Join the Operations team at the heart of the business, improving the workflows, tools, automations, and processes behind the member experience. • Stay close enough to members to understand what is really happening, while being technical enough in mindset to redesign how the operation works as Nous scales. • Spend some of your time on the frontline supporting members, reading tickets and conversations, and seeing where the systems work brilliantly or fall short. • Help build the next version of operations at Nous, moving work out of inboxes and manual processes into better systems, workflows, tooling, and AI-assisted operations. • Dig into broken processes to find root causes, design better workflows, write clear operating procedures, and automate work that used to be manual. • Work with product, engineering, data, and experienced operators to improve member journeys and the systems supporting them. • Sit at the intersection of operations, product, systems, AI, and customer experience inside a very high-growth company. • Help create the operating model that lets Nous scale from hundreds of thousands of households to millions. • Work hybrid from London.

• Bring 2 to 5 years of experience in operations, consulting, product operations, customer operations, startups, process improvement, or another fast-moving environment. • Have made extensive use of AI tools in your work, or be clearly on the path to doing so. • Get excited by owning automations and operational workflows end to end. • Learn new tools quickly without being intimidated by technical systems, internal tooling, or messy operational data. • Bring a forensic eye for detail and enjoy tracing problems back to their root cause. • Turn ambiguous, messy work into clear processes, documentation, and repeatable systems. • Stay naturally empathetic and understand why staying close to customers matters. • Communicate crisply, whether writing a process, explaining a problem in Slack, or helping a colleague understand a new workflow. • Work effectively in high-ambiguity, high-growth environments where priorities shift fast. • Take ownership without needing lots of structure, motivated by making the team around you more effective. • Get under the bonnet of how things work, experimenting intelligently and learning fast.

• Bring experience building automations with internal tooling or AI-assisted workflows. • Bring experience writing standard operating procedures that other people actually follow. • Bring experience working with messy real-world data across financial, Open Banking, or operational sources. • Bring startup experience in a role that spanned several functions. • Bring a desire to help build the company you want to work in, rather than just doing the job in front of you.

• Identify repeated work, spot failure modes, and turn messy processes into clear procedures. • Own automations end to end. • Move work out of inboxes and manual processes into systems, workflows, tooling, and AI-assisted operations. • Dig into broken processes to understand root causes. • Design better workflows and write clear operating procedures. • Use AI and internal tools to automate work that used to be manual. • Support members on the frontline, understanding tickets and conversations to build context for system design. • Work with product, engineering, data, and experienced operators to improve member journeys.

• See how the business really works from the inside of a company scaling this quickly. • Build things that materially change how the team operates. • Help design the operating model that takes Nous from hundreds of thousands of households to millions. • Work at the intersection of operations, product, systems, AI, and customer experience. • Join a certified B Corp backed by an experienced founding team with multiple exits. • Work alongside investors including the founders of Monzo, Wise, Booking.com, lastminute.com, Onfido, Funding Circle, Tide, and Habito.

Nous is an AI agent that takes some of the load of life, making good decisions and acting for users in areas where they are not the experts or are not paying enough attention. It started with optimising bills, where it already saves households thousands, and is expanding into new categories. The company is growing 20x year on year with an NPS of +70, and has launched insurance, where it is the first with regulatory approval to run the full discovery-and-purchase journey as an agent, and subscription management using Open Banking to actively cancel unwanted subscriptions. Its founding team has multiple exits and its investors include the founders of Monzo, Wise, Booking.com, lastminute.com, Onfido, Funding Circle, Tide and Habito.