Director, Customer Success Management

• Join MongoDB as Director of Customer Success Management for the UK and Ireland, working hybrid from London. • Lead the UKI Customer Success team, managing managers up to Senior Manager level. • Drive recruitment, coaching and development to help high-touch teams deliver value and grow their careers. • Design strategies that boost customer retention, satisfaction, expansion and adoption of MongoDB. • Work closely with senior leaders across Sales, Solution Architecture, Product, Marketing and Support. • Support customers including AI-native startups and around 75% of the Fortune 100.

• Hold a bachelor’s degree, ideally a technical one. • Bring 7+ years of people management experience, including leading leaders. • Bring 15+ years of experience in Customer Success, Account Management, Client Services or similar roles. • Show 10+ years of experience working within or supporting large enterprises. • Set org-wide direction for customer success programmes and allocate resources to match. • Lead fast-growing teams and use data to drive decisions. • Manage and influence executive stakeholders internally and externally. • Communicate a compelling vision and present clearly to diverse audiences. • Bring experience with enterprise infrastructure technologies. • Be based in London for the hybrid working model.

• Show familiarity with MongoDB or NoSQL databases. • Hold a technical degree. • Bring experience in database, cloud or developer platform companies. • Show experience building retention and expansion programmes at scale.

• Recruit, mentor and develop frontline managers up to Senior Manager level. • Define analytical metrics to guide the team and hit quarterly and long-term targets. • Design and implement initiatives to improve customer retention, expansion, satisfaction and adoption. • Collaborate with senior GTM leaders across Sales, Product, Marketing and Support. • Build and maintain relationships across MongoDB teams, organisations and offices.

• Work hybrid from MongoDB’s London office. • Get a generous parental leave policy. • Access fertility assistance. • Join employee affinity groups. • Grow in a supportive culture focused on personal and professional development. • Request accommodations during the interview process if you need them.

MongoDB has redefined the data platform for the AI era, helping organisations modernise legacy workloads, embrace innovation and build AI applications. Its cloud-native platform, MongoDB Atlas, is a globally distributed, multi-cloud data platform available across AWS, Google Cloud and Microsoft Azure. MongoDB serves over 67,000 customers, including around 75% of the Fortune 100.