Large Loss Handler

• Join Marshmallow, the UK unicorn insurtech and lender, in a full-time hybrid role in its London Technical Claims team. • Handle Marshmallow’s most complex, high-value motor claims, often involving catastrophic injuries. • Work as part of a small, highly technical Large Loss team that acts as a centre of expertise across Claims. • Partner with Complex Personal Injury colleagues, reinsurers, panel solicitors, Underwriting and Pricing. • Deliver fair, commercially sound outcomes for customers and the business. • Gain broad exposure and grow your authority quickly.

• Bring strong experience managing high-value or catastrophic motor bodily injury claims. • Hold current claims authority of at least £250,000. • Show deep knowledge of liability, indemnity, causation, reserving and future losses. • Understand the Ogden discount rate and complex medical issues. • Bring experience handling litigated claims under frameworks such as CPR, PPOs and MIB technical disputes. • Balance empathy for customers with proactive, commercial decision-making. • Investigate complex issues thoroughly and own your decisions through to settlement. • Explain technical judgements clearly and build strong partnerships with stakeholders. • Share your expertise and seek feedback to help grow the Large Loss function.

• Bring experience working with reinsurers on large loss claims. • Show experience using reserving tools such as PI Calc. • Bring a track record of identifying subrogation and contribution recoveries. • Show experience coaching colleagues or sharing technical knowledge across a claims function.

• Manage a portfolio of high-value motor claims, typically above £250,000, through pre- and post-litigation. • Investigate liability, indemnity and coverage, and set proactive, commercial and empathetic claim strategies. • Reserve accurately for complex injuries and future losses using available evidence and tools such as PI Calc. • Identify recovery opportunities such as subrogation and contribution, and make sure the right teams action them. • Work with panel solicitors, reinsurers and internal teams to shorten claim lifecycles and control legal spend. • Help shape the Large Loss strategy while coaching colleagues and sharing technical knowledge.

• Earn a bonus through a scheme designed to reward high performance. • Get private medical insurance with Vitality and mental health support with Oliva. • Use a personal learning budget and 2 dedicated L&D days a year. • Spend a monthly flexible benefits budget however you choose. • Enjoy 25 days’ holiday plus bank holidays. • Work from anywhere for 4 weeks a year. • Grow your authority quickly in a small, highly technical team.

Marshmallow started in 2017 with a mission to make migration easy, and has since grown from 3 to over 700 people. The company has reached unicorn status, raised around £140M across three funding rounds and become profitable, insuring millions of drivers and lending millions in car loans. It aims to become one of the largest financial services providers in the world by scaling existing products and building new ones.