Account Manager

• Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie. • Bring real commercial instinct and rigour to how you run your book as an individual contributor reporting into the Team Lead. • Join a mission-driven company building the AI operating system for social care, working with thousands of care providers.

• Have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones. • Be commercially minded, comfortable having expansion and upsell conversations, and motivated by hitting revenue targets. • Be highly organised and process-driven, able to juggle a large portfolio without dropping the detail. • Communicate confidently and build rapport quickly, whether by phone, email, or video call. • Be comfortable working with data, using it to prioritise your time and flag risk across your book. • Thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth.

• Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries. • Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value. • Spot expansion opportunities across your book and act on them, promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue. • Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalate. • Help define what great Account Management looks like at Lottie, building scalable and repeatable processes to deliver fantastic service across your portfolio. • Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next.

Lottie is solving one of the UK's most pressing social challenges: helping families navigate the stressful, confusing process of finding later life care. Founded by two brothers out of their own frustrating experience, Lottie has grown from a half-broken website launched to meet an investor deadline into the UK's highest-rated care-finding service, backed by Accel and General Catalyst, early backers of companies like Airbnb, Meta, and Spotify. The company has raised more than £25 million, reached 10 million users, and now has a team of 70+ people. Glassdoor tells a remarkable story: 4.9/5 from 27 reviews, with 100% of employees recommending it to a friend. Reviewers consistently highlight the team's kindness, mission-driven culture, and clear career progression. Lottie also offers genuinely good benefits for a startup: private healthcare via Bupa, EMI share options, a 3-night digital detox through Unplugged, 26 days holiday (increasing with tenure), and work-from-anywhere for up to 3 weeks per year. The main thing to be aware of is that this is a fast-paced startup environment with ambitious targets, which some reviewers note is not for everyone. But if you want to do meaningful work that directly helps families during some of the most difficult moments of their lives, while working alongside genuinely kind and talented people, Lottie is a brilliant place to do that.

• Earn a salary of £35,000–£50,000 plus commission. • Receive a very generous EMI share offering. • Get 26 days holiday plus bank holidays. • Work hybrid with a minimum of 2 core office days per week from London Bridge. • Join a mission-driven company elevating later life for everybody. • Be an early hire at one of the UK's fastest-growing startups with fast career progression.

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care, designed to unlock profitability for care providers and make finding care as easy as booking a holiday on Airbnb. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds including Accel and General Catalyst. Thousands of care providers work with Lottie today across its four core products: Lottie Marketplace, Found by Lottie, Seniorcare by Lottie, and Eliza by Lottie.