LGPS Experienced Pensions Administrator – Transfers & Aggregations Team

• Join LPPA, one of the UK’s leading pension administration companies, on a full-time, permanent basis. • Work within the Transfers & Aggregations team on LGPS pensions casework. • Work hybrid with two days a week in Preston, Lancashire. • Apply for a fully home-based contract if you live 50+ miles from the Preston offices. • Work 37 hours a week within a friendly, welcoming, and sociable culture. • Take end-to-end ownership of your cases in a high-volume, SLA-driven environment. • Access many opportunities for continuous personal and professional development.

• Bring proven experience in LGPS pensions administration, ideally in transfers. • Manage complex casework independently. • Bring strong numerical and analytical skills with high attention to detail and accuracy. • Work to deadlines while maintaining service quality and compliance. • Communicate excellently in writing and verbally, with a strong customer service focus. • Take ownership, solve problems effectively, and escalate appropriately. • Bring competent IT skills, including pensions administration systems and Microsoft Office, particularly Excel. • Hold 5 GCSEs or equivalent, including Maths and English at Grade C or above. • Be able to work from the Preston office two days a week, unless you live 50+ miles away.

• Bring experience working in a high-volume, SLA-driven Member Services environment. • Be working towards or hold a recognised pensions qualification. • Bring experience specifically in LGPS transfers and aggregations. • Bring experience supporting quality assurance or peer review processes.

• Process LGPS casework including retirements, benefit estimates, transfers, commutations, and benefit combinations within service standards. • Take end-to-end ownership of allocated cases, managing workloads, dependencies, and deadlines proactively. • Ensure calculations, decisions, and communications meet LPPA quality and assurance expectations. • Respond clearly and empathetically to member and employer enquiries, tailoring communication to their needs. • Manage expectations, flagging potential delays or risks early. • Apply up-to-date knowledge of LGPS regulations, legislation, and LPPA guidance. • Comply with data protection, information security, and GDPR requirements around member data. • Support quality assurance through peer review, feedback, and corrective action. • Prioritise workloads independently in a high-volume, SLA-driven environment. • Maintain accurate records and system data for audit, reporting, and service oversight. • Share technical knowledge with colleagues and identify trends, risks, or process improvements.

• Earn £28,000–£32,000 depending on experience. • Take 25 days’ holiday plus bank holidays, 2 concessionary days, and a half day for your birthday. • Buy and sell annual leave to suit your needs. • Join the Local Government Pension Scheme with generous employer contributions. • Access a health or dental plan. • Access an enhanced Employee Assistance Programme. • Earn through the Employee Referral Scheme and save through the Your Perk Site discount scheme. • Attend wellbeing webinars and social events, with free fruit, snacks, and parking in Preston city centre.

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. It delivers pension administration for over 1,500 employers and more than 700,000 members of Local Government, Police, and Firefighter pension schemes, keeping members informed while working closely with employers to educate and support them.