Manager, Inside Sales

• Lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for Unassigned, Mid-Market, Enterprise, and Strategic customers. • Play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. • Partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution. • This role will be held from the London hub.

• Have 5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams. • Have proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets. • Have strong cross-functional collaboration skills, able to build trust and alignment with Sales, Success, and Operations leaders. • Have strong sales skills and operational rigour: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions. • Have experience with Salesforce and renewals tooling (e.g. Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate).

• Have German or French proficiency to support EMEA customers. • Have prior experience helping build or scale a regionalised renewals or inside sales organisation.

• Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives, providing consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement. • Own NRR performance for assigned renewals while monitoring and managing key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics. • Lead renewal forecasting, pipeline reviews, and inspection of deal quality, ensuring accuracy, consistency, and timely execution. • Analyse data to identify at-risk renewals and guide the team to act early and strategically. • Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts. • Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy and account coverage. • Act as senior-level sponsor for complex or high-value renewals, navigating escalations and ensuring a positive customer experience. • Champion operational discipline, improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability.

• Work from Figma's London hub. • Lead and develop a team at one of the world's most influential design platforms. • Join a close-knit company with a strong culture that promotes inclusivity and collaboration.

Figma's platform helps teams bring ideas to life, whether brainstorming, creating prototypes, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. Figma is an equal opportunity workplace dedicated to building an inclusive and diverse team.