Manager, Inside Sales

• Lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives. • Own the end-to-end renewal process for Unassigned, Mid-Market, Enterprise, and Strategic customers. • Cover renewals across LOA, TBH, and complex or multi-org accounts, driving predictable retention and growth. • Build an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. • Partner with Sales Managers, Customer Success, and cross-functional teams on renewal strategy, forecast accuracy, and strategic account execution. • Work full time from the London hub.

• Bring 5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams. • Show proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets. • Collaborate cross-functionally, building trust and alignment with Sales, Success, and Operations leaders. • Bring strong sales skills and operational rigour across discovery, demo, negotiation, forecasting, pipeline inspection, and data-driven decisions. • Use Salesforce and renewals tooling such as Ironclad. • Understand SaaS metrics including GRR, NRR, and expansion rate. • Keep your camera on during video interviews and attend in-person onboarding if hired.

• Speak German or French to support EMEA customers. • Have helped build or scale a regionalised renewals or inside sales organisation. • Apply even if your experience does not line up perfectly, as Figma hires curious people who grow into the role.

• Hire, onboard, and coach Inside Sales Representatives with consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement. • Own NRR performance for assigned renewals while managing to KPIs including forecast accuracy, GRR, expansion, and churn or contraction metrics. • Lead renewal forecasting, pipeline reviews, and deal quality inspection to keep execution accurate, consistent, and on time. • Analyse data to spot at-risk renewals and guide the team to act early and strategically. • Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, keeping process and ownership clear. • Work with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy and streamline quoting, approvals, and deal execution. • Act as senior sponsor for complex or high-value renewals, navigating escalations and protecting the customer experience throughout. • Champion operational discipline by improving data hygiene, renewal velocity, and forecast predictability.

• Work full time from the London hub. • Lead a team covering renewals from Unassigned right through to Strategic accounts. • Build the coaching culture and playbooks rather than inherit a fixed process. • Grow as you go, a company value backed by hiring for curiosity and developing skills on the job. • Work somewhere that treats equal employment opportunity as a commitment, including for applicants with criminal histories where the law allows. • Request reasonable adjustments for the application, interview, and the job itself through [email protected], covering accessible interview locations, closed captioning, screen-reader-compatible communication, and changes to interview format.

Figma builds a platform that makes design accessible to everyone, helping teams brainstorm, prototype, translate designs into code, and iterate with AI. The tools bring ideas through to finished products, letting teams streamline workflows, move faster, and collaborate in real time from anywhere. The company is growing its team of creatives and builders working on the future of design and collaboration.