Director, Technical Account Management

• Lead Technical Account Management for EMEA within Datadog's world-class Technical Post Sales (TPS) team. • Own the strategy, growth, and execution of a team of 25-30 today, with a mandate to scale to 50-70+ over the next two to three years. • Build organisational infrastructure, develop first-line leaders, and establish scalable processes before they are needed. • Lead a team whose TAMs deliver paid white glove technical services to the largest customers, supporting adoption across the full Datadog product suite as trusted advisors on how IT operations translate into business value. • Set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelise the TPS offering at scale, and grow regional services revenue. • Work from the London, Dublin, or Paris office, with travel up to 50% of the time across EMEA.

• Have 8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organisation from fewer than 25 to 50+ headcount. • Manage managers, hiring and developing first-line leaders with a track record of building leadership depth. • Think commercially, with direct experience selling or co-selling services and a history of growing services revenue, positioning TAM as a value driver rather than a cost centre. • Stay technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike. • Operate strategically, pairing vision with execution by setting direction, building the systems to support it, and developing your team to work independently. • Bring 3-5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical individual contributor. • Be willing and able to travel up to 50% of the time across the EMEA region.

• Have redesigned organisational structures mid-growth, building new team shapes or specialisations as a business scales. • Have evangelised cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA. • Have hands-on experience with Datadog or other leading cloud monitoring and observability platforms. • Be multilingual or have deep experience navigating multi-cultural teams across EMEA markets.

• Scale the EMEA TAM organisation from 25-30 to 50-70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth. • Lead a team of managers and senior TAM individual contributors across EMEA, driving customer success, retention, and expansion at high standards of technical delivery. • Own the commercial strategy for the TPS programme, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition. • Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter. • Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can scale their own teams. • Serve as executive sponsor for strategic EMEA accounts, engaging at C-suite level to reinforce value, resolve escalations, and identify expansion opportunities. • Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardise and evolve the TAM offering, customising for regional needs where warranted. • Establish operational rigour through clear metrics, health scorecards, capacity planning, and forecasting that give full visibility into team performance and customer outcomes. • Drive talent development programmes including performance reviews and career growth plans, building future leaders while motivating and retaining top talent.

• Go through best-in-breed onboarding. • Receive generous global benefits. • Join an intra-departmental mentor and buddy programme for in-house networking. • Get new hire stock equity (RSUs) and access to the employee stock purchase plan (ESPP). • Access continuous professional development, product training, and career pathing. • Take part in an inclusive company culture with the option to join the Community Guilds and Inclusion Talks.

Datadog is an observability and security platform built for the AI era, giving businesses unified visibility across the technology stack so they can manage complexity at scale. It brings applications, infrastructure, data, models, and security together in one place and uses AI to detect and resolve issues before they reach customers. Fortune 500 companies and high-growth AI leaders rely on Datadog to move faster with clarity and confidence.