Senior Revenue Operations Manager, WooCommerce

• Join WooCommerce at Automattic as a Senior Revenue Operations Manager. • Build the Revenue Operations function largely from the ground up as WooCommerce scales B2B merchant acquisition. • Design the systems, processes and data foundations that enable predictable growth. • Partner with Sales and Customer Success leadership as a trusted operational and analytical advisor. • Take significant ownership in a senior individual contributor role. • Earn $140,000–$200,000, paid in local currency.

• Bring 6–8+ years of RevOps experience, including at least one 0-to-1 build or major foundation reset. • Take a deeply data-driven approach and find ways to get data when it doesn’t exist. • Use data to surface trade-offs and speak truth to power, even in uncomfortable conversations. • Show concrete examples of how you use AI in your current role. • Bring strong hands-on Salesforce experience, including flows and integrations. • Work comfortably with data using SQL or Python, not just point-and-click tools. • Know the RevOps tooling landscape and what works at scale. • Partner as an equal with revenue leaders and present insights clearly to executives. • Be based in the Americas, Europe or Africa.

• Bring experience with Gong and ChiliPiper. • Show experience in e-commerce, payments or open source businesses. • Bring experience building customer health scoring and churn prediction models. • Show experience supporting pricing and packaging changes.

• Build core dashboards and remediation plans for process and data gaps within 90 days. • Create capacity and territory models and define the attribution model within 180 days. • Deliver forecasting within ±10% and a scalable enablement foundation within 12 months. • Own vendor relationships, tools and integrations such as Salesforce, Gong and ChiliPiper. • Set data quality standards, access controls and governance practices. • Operationalise customer success, including health scores, renewals, escalations and expansion playbooks. • Define rules of engagement between Sales and Customer Success. • Run territory planning, quota setting and compensation administration. • Analyse win/loss, deal cycles, seasonality and retention to guide strategy. • Clearly define core metrics such as NRR, CAC, LTV and close rates.

• Earn $140,000–$200,000, paid in local currency. • Work fully remotely from the Americas, Europe or Africa. • Take advantage of an open vacation policy. • Build a RevOps function from the ground up with real ownership. • Join a company that is Disability Confident Committed and offers Employee Resource Groups.

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Jetpack, Day One, Pocket Casts and more, with a mission to democratise publishing, commerce and messaging. It is a fully distributed company of more than 1,500 people across the globe, and most of its work is open source. WooCommerce powers millions of merchants worldwide with its open source commerce platform.