Senior Product Manager, Payments

• Take ownership of a defined area within WooCommerce Payments products and partner integrations, operating at a serious scale of billions in total payment volume. • Work in a deeply executional role spending much of your time in Linear writing and refining issues, triaging bugs and incidents, reviewing flows in Figma, creating lightweight prototypes, and writing briefs or PRDs. • Sit right where reliability, trust, and execution matter most, directly affecting merchant revenue, shopper conversion, and the success of Woo's commercial engine.

• Bring 7+ years in product roles with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution. • Have 4+ years in payments or fintech, ideally on products operating at scale. • Have strong product judgement, able to make good calls in messy situations without needing perfect information to move forward. • Be comfortable working on critical, high-trust systems where reliability matters and small changes can have outsized impact. • Be able to work deeply with engineers and designers on complex problems including technical constraints and tradeoffs. • Have strong analytical habits and a practical approach to metrics, dashboards, and instrumentation. • Have clear written and verbal communication in a distributed, async environment.

• Have experience with large or global launches in payments or fintech. • Have familiarity with WooCommerce, WordPress, or open-source ecosystems. • Have experience working closely with priority payments partners such as Stripe and PayPal on integrations and dependency management. • Have experience reducing support volume and improving product ratings through systematic quality improvements.

• Own product direction and execution for a key part of the payments product area with clear goals, priorities, and measurable outcomes. • Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability. • Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust. • Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit. • Work closely with priority payments partners including Stripe and PayPal to improve integrations, ship changes, manage dependencies, and resolve issues. • Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.

• Work fully remotely as part of a distributed company with more than 1,500 team members in nearly every corner of the globe. • Receive a straightforward, competitive base salary of $170k–$240k USD paid in local currency. • Enjoy an open vacation policy. • Join the people behind WordPress.com, WooCommerce, Tumblr, and more in their 20th year.

Automattic is the company behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, and more. Now in its 20th year, the company is a distributed organisation with more than 1,500 team members in nearly every corner of the globe speaking over a hundred languages, united by a mission to democratise publishing, commerce, and messaging. WordPress powers 43% of the web, and WooCommerce accounts for 34% of all online stores globally.