Manager, Forward Deployed Engineering

• Be the founding leader of Anthropic's Forward Deployed Engineering team, building and scaling the practice that helps the world's most ambitious organisations adopt Claude in ways that are transformative, safe, and lasting. • Own the team that sits at the frontier of enterprise AI deployment, hiring and developing high-performing FDEs, setting the technical and operational bar, and building playbooks that turn one-off successes into repeatable patterns. • Take on a player-coach role with a strong bias toward leadership, where your primary impact comes from the people you hire, the standards you set, and the culture you create.

• Bring 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role such as forward deployed engineering or consulting. • Have 2+ years of people management experience within a services, post-sales, or FDE organisation with a track record of hiring, developing, and retaining strong engineers. • Have experience building organisations from 0→1 rather than just inheriting existing ones. • Have experience working directly with enterprise customers on technical implementations including comfort navigating complex organisational dynamics. • Have executive presence with the ability to move fluidly between strategic conversations with senior stakeholders and hands-on debugging sessions with engineers. • Have strong written and verbal communication skills, able to translate technical complexity into clear narratives for diverse audiences. • Have genuine excitement about building something new and defining what great looks like for a team that does not yet exist.

• Have experience building FDE or forward deployed engineering practices specifically at an AI or ML company. • Have experience defining OKRs tied to customer success outcomes and product adoption goals. • Have experience building repeatable playbooks, starter repositories, and integration templates from field learnings. • Have experience translating field insights into product improvements as the voice of the customer in internal planning.

• Hire, develop, and retain a world-class team of Forward Deployed Engineers, setting a high bar for technical talent and customer instincts. • Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member. • Staff and oversee customer engagements across the team's portfolio, making resource allocation decisions that balance customer needs, team development, and business priorities. • Collaborate with account teams and Engagement Managers during the pre-sales process to qualify engagements, scope work, and inform statements of work. • Review technical architectures and code produced by FDEs, ensuring the team ships high-quality, production-ready solutions. • Stay hands-on enough to lead technical discovery sessions, prototype solutions, and debug complex issues alongside the team when needed. • Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what the team learns in the field. • Define team OKRs that tie to customer success outcomes and product adoption goals, and create operational cadences to keep the team aligned. • Partner with Product and Engineering to translate field insights into product improvements. • Travel to customer sites as needed at approximately 25–50%, particularly during engagement kickoffs and for highest-priority accounts.

• Work from the London office with a hybrid policy requiring at least 25% office time. • Receive visa sponsorship with every reasonable effort made and an immigration lawyer retained to help. • Receive competitive compensation and benefits with optional equity donation matching. • Receive generous vacation and parental leave. • Enjoy flexible working hours. • Be a founding leader defining what great looks like for FDE management at Anthropic.

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society. The company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Anthropic is a public benefit corporation headquartered in San Francisco with offices in London.