Manager, Technical Support

• Join Figma’s Product Support organisation as Manager of Technical Support for EMEA. • Lead and grow the team that identifies, investigates and resolves complex product issues at scale. • Set strategy, hire and develop talent, and shape how Support partners with Product and Engineering. • Build the systems that improve product quality for customers, including strategic Enterprise users. • Balance technical depth, customer experience and operational excellence. • Work hybrid from Figma’s London hub.

• Bring 4+ years leading high-performing technical support teams in SaaS, with a focus on enterprise customers. • Show a strong background in debugging and technical quality. • Interpret developer documentation and APIs confidently. • Know web technologies including JavaScript, TypeScript, HTML and CSS. • Bring experience supporting complex enterprise environments, including SSO, SCIM, provisioning and security. • Partner cross-functionally to resolve issues and drive improvements. • Build new systems and processes from scratch. • Bring deep people leadership expertise and a passion for developing teams. • Attend in-person onboarding if hired.

• Bring experience using Figma’s products. • Show a background in developer-facing or API-heavy support environments.

• Build and lead the EMEA Technical Support function with a high bar for excellence. • Coach the team to meet Technical Support KPIs. • Design scalable processes for bug triage, investigation and resolution with Support Operations. • Ensure high-quality bug reporting and strong feedback loops with Engineering. • Use analytics to surface trends, improve product quality and inform strategy. • Develop team members across Enterprise and Technical Support. • Support high-complexity Enterprise escalations.

• Work hybrid from Figma’s London hub. • Build and shape the EMEA Technical Support function. • Grow your skills in a culture built around learning as you go. • Influence product quality for millions of users. • Request reasonable accommodations throughout the hiring process.

Figma helps teams bring ideas to life, whether they are brainstorming, prototyping, turning designs into code or iterating with AI. Its platform lets teams streamline workflows, move faster and collaborate in real time from anywhere in the world. Figma is on a mission to make design accessible to all.