IT Support Engineer

• Join the IT Operations team that keeps Anthropic running, ensuring every employee can do their best work without friction. • Handle support across a mostly macOS environment and help with the operational work that lets IT scale alongside rapid company growth. • Onboard at scale, automate repetitive work (including with Claude), and improve the day-to-day employee experience. • Work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. • Have real ownership, use your judgement to improve processes, and grow with the team.

• Have hands-on IT support experience, ideally in a fast-paced environment. • Have experience supporting macOS endpoints, and be comfortable supporting ChromeOS, iOS, and Android. • Have experience with Google Workspace administration. • Have experience with Slack administration, including workspace management, permissions, and troubleshooting. • Have experience supporting and administering other SaaS tools. • Understand identity and access fundamentals including SSO, MFA, and directory services. • Be familiar with MDM fundamentals and endpoint management concepts. • Have basic scripting skills in Bash or Python for automation. • Have strong troubleshooting skills with a methodical and persistent approach. • Communicate clearly and enjoy helping people solve problems. • Take ownership of problems and follow through until they are resolved.

• Be familiar with zero-trust security concepts and endpoint security tooling. • Know networking basics including DNS, DHCP, and VPNs. • Have experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns. • Have experience using AI tools to improve personal or team productivity. • Have an interest in developing deeper technical skills and taking on more complex systems administration over time.

• Triage and resolve issues across hardware, software, networking, and accounts through the ticketing system, Slack, and in person. • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian. • Troubleshoot device issues including enrolment, configuration profiles, and policy enforcement. • Support access management and employee lifecycle workflows covering onboarding, offboarding, and reorgs. • Handle escalations that need cross-team coordination. • Join an on-call rotation for urgent issues outside business hours. • Provide hands-on support for user technology, AV systems, conference rooms, and printers. • Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles. • Spot patterns in support requests, surface recurring issues, and flag opportunities to automate. • Help streamline onboarding and other high-volume operations as the company scales. • Contribute to automation efforts and maintain and improve device management, identity, and access systems. • Write scripts in Bash or Python to automate repetitive tasks.

• Receive an annual salary of £130k–£175k GBP. • Work from the London office with a hybrid policy requiring at least 25% office time. • Receive visa sponsorship with every reasonable effort made and an immigration lawyer retained to help. • Receive competitive compensation and benefits with optional equity donation matching. • Receive generous vacation and parental leave. • Enjoy flexible working hours.

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society. The company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. Anthropic is a public benefit corporation headquartered in San Francisco with offices in London.