Enterprise Accounts Associate

• Join the Airbnb Hotels team, a fast-growing group leading Airbnb's expansion into the hotel sector with an entrepreneurial spirit. • Support the Enterprise Account Management team, overseeing assigned projects and supporting the onboarding and day-to-day operations of an evolving portfolio of hotel groups located across the globe. • Support strategic initiatives that drive hotel group partner success, combining client-facing commercial conversations with operational project work. • Help more people discover high-quality hotels, creating value for guests and hotel partners.

• Have 5+ years of experience in client-facing, cross-functional regional or global commercial teams. • Be proficient in both English and the local language for the specific location. • Be a self-starter who is resourceful with a get-it-done attitude. • Have strong time management and prioritisation skills. • Have strong organisational skills relating to project work with a large volume of inputs and moving parts. • Have a track record of effectively working at scale with partners to achieve short- and long-term objectives. • Have proven stakeholder management, communication, and presentation skills across various levels of an organisation, in person or via phone, email, and Zoom. • Be a team player, willing to contribute what is needed for the success of the team. • Be able to get things done with changing priorities, projects, and deadlines. • Be goals-obsessed, inputs-driven, and willing to take action with a high volume of calls and meetings.

• Have 2+ years of hospitality or travel industry experience. • Have experience with hotel connectivity platforms or property management systems. • Have experience managing hotel group portfolios or large-scale partner onboarding. • Have a passion for Airbnb, travel, and the sharing economy. • Have experience with supply optimisation or platform education for partners.

• Take actions with hotel groups and internal teams as needed to drive assigned projects forward. • Create and maintain well-organised and detailed tracking mechanisms relating to assigned projects. • Communicate with stakeholders via calls, email, and Zoom to accomplish assigned project needs. • Manage relationships with hotel group stakeholders within assigned portfolio. • Support scaled strategies to effectively manage and optimise hotel partners in assigned portfolio. • Educate partners on how HotelTonight and Airbnb platforms function. • Develop strong and long-lasting partnerships. • Respond to and deliver exceptional service in a timely and efficient manner. • Work on cross-functional projects with teams in Hotel Connectivity, Product Management, Local Market Management, and other departments. • Act as the front desk of HotelTonight and Airbnb to hotel group partners, triaging needs appropriately.

• Receive a salary between £60,000 and £70,000 GBP annually. • Be eligible for bonus and equity. • Receive benefits and Employee Travel Credits. • Join a team that combines simplicity, product excellence, and guest-centred ethos.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. The Hotels team is leading Airbnb's expansion into the hotel sector, delivering the smoothest, most intuitive hotel booking experience for guests while helping hotels drive incremental bookings. Airbnb is committed to inclusion and belonging.