Account Manager

• Join Airbnb’s Supply team as an Account Manager, based in London. • Drive the retention, growth and optimisation of host entrepreneurs and rising hosts in your territory. • Build strong relationships with hosts who manage their own properties or host on behalf of owners. • Help hosts improve their listings, pricing and overall success on Airbnb. • Support Market Managers with webinars and scaled email education programmes. • Earn £46,000–£54,000, with possible bonus, equity and Employee Travel Credits.

• Bring 3+ years of experience in new sales, account management or partner support. • Show proven experience working a book of business and driving growth through proactive account management. • Manage multiple accounts with strong time management and prioritisation. • Stay goal-driven, with a strong bias for action and persistence. • Communicate and present confidently by phone, email and in person. • Use CRM tools to work with leads and opportunities.

• Bring 2+ years of hospitality or travel industry experience. • Show experience using Salesforce. • Bring experience running webinars or scaled education programmes. • Know the short-term rental or property management market.

• Manage a book of host entrepreneurs and rising hosts, driving their retention and growth. • Run one-to-one optimisation and onboarding conversations on pricing, availability and listing quality. • Secure availability over high-demand dates to maximise hosts’ revenue. • Educate hosts on product updates and policy changes. • Share host feedback with internal teams. • Respond to host inquiries with timely, high-quality support. • Analyse performance data to spot trends and drive more bookings. • Help hosts maintain best-in-class hospitality standards.

• Earn £46,000–£54,000 a year. • Be eligible for bonus, equity and benefits. • Receive Employee Travel Credits. • Build long-term relationships with hosts across your territory. • Request reasonable accommodations throughout the hiring process.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. It has since grown to over 5 million hosts who have welcomed more than 2 billion guest arrivals in almost every country. Every day, hosts offer unique stays and experiences that help guests connect with communities in a more authentic way.