IT Support Analyst

• Join the growing technology team as an IT Support Analyst in a Microsoft cloud-first environment. • Develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365 while working closely with the IT Manager. • Move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist.

• Have hands-on experience supporting Microsoft Intune in a production environment across Windows, macOS, iOS, and Android. • Have a good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. • Have a solid understanding of device compliance and MDM principles in a BYOD environment. • Have strong Windows 11 troubleshooting skills and working knowledge of macOS. • Have experience supporting iOS and Android device enrolment and policy enforcement. • Have a good understanding of networking fundamentals including IP addressing, DNS, VPN, and firewall concepts. • Have experience implementing MFA and access control policies. • Be able to troubleshoot identity, device, and Microsoft 365-related issues independently. • Have strong communication skills and a structured, methodical approach to support.

• Have PowerShell scripting skills for automation or reporting. • Bring experience in a fintech or regulated environment. • Have experience with the UniFi networking stack. • Have familiarity with macOS beyond basic working knowledge. • Hold a college or university qualification in IT, Computer Science, or a related field. • Hold relevant certifications such as CompTIA A+, Microsoft Certified Fundamentals, MD-100, or AZ-900. • Have experience with JAMF for macOS management. • Have experience with Logitech meeting room technology or Teams Rooms.

• Support and administer Microsoft Intune across Windows 11, iOS, and Android devices including BYOD enrolment and compliance enforcement. • Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. • Support Windows Autopilot provisioning and endpoint lifecycle processes. • Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. • Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. • Assist with Privileged Identity Management role assignments and access reviews. • Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. • Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. • Maintain accurate asset records, user records, and system documentation. • Contribute to ongoing improvements in device management and access controls.

Abound is one of the most exciting fintech stories in the UK right now. In just five years, the co-founders have built a profitable, fast-growing lending platform that was named the UK's number one fastest-growing tech company by The Sunday Times in 2026, with nearly 500% annual revenue growth. The company generated £69 million in revenue and £9 million in profit before tax in 2024, which is remarkable given that, among the top 15 high-growth UK companies tracked by Sifted, Abound was the only profitable one. They have secured £2.2 billion in lending capacity from Citi, Deutsche Bank, Waterfall, and others, and have been listed among the top 250 global fintechs by CNBC. What makes Abound especially interesting as a place to work is the leadership pedigree: Gerald Chappell was previously a Partner at McKinsey and EY, where he led digital lending and credit analytics solutions globally, while Dr Michelle He was a Director at EY with a PhD in machine learning. The broader leadership team brings experience from Goldman Sachs, Citi, Airbnb, and other major institutions. The UK Glassdoor entity sits at 4.6/5, with every single employee recommending it to a friend. What comes through in reviews is the flat structure, data-driven culture, quick career progression, and the chance to learn directly from seriously experienced leaders. Everyone gets equity ownership, a 30-day paid sabbatical after 4 years, a free WellHub membership, and plenty of team socials. A couple of things worth knowing: some Glassdoor reviews flag high targets and performance pressure, and Abound runs a hybrid model from its London offices rather than being fully remote. That said, if you want to be part of a profitable, rapidly scaling UK fintech where your work has a real impact on making credit fairer for millions of people, Abound is a brilliant place to do it.

• Receive equity ownership in the company. • Work hybrid with 3 days a week in the London office. • Receive 25 days holiday a year plus 8 bank holidays. • Take 2 paid volunteering days per year. • Receive one month paid sabbatical after 4 years. • Access an employee loan benefit. • Receive free gym membership. • Enjoy a team wellness budget for group activities.

Abound is redefining consumer lending in the UK and beyond using advanced AI and Open Banking data to make fair, affordable personal finance available to more people. Rather than relying almost entirely on credit scores, Abound looks at the full financial picture to build a deeper understanding of each customer's situation. Having issued over £1.3bn in loans directly to customers with market-leading credit performance, the company reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from investors including Citi, GSR Ventures, and Deutsche Bank, Abound is recognised as one of Europe's fastest-growing fintechs.