AI Product Manager

• Join Zopa, the UK digital bank that built the world’s first peer-to-peer lending company, in a permanent hybrid role in London. • Help build AI Banking, a conversational experience that lets customers manage almost anything with their money just by asking. • Work on a live product that is on its way to becoming the main way customers interact with Zopa. • Build on Zopa’s in-house platform, which includes an agentic loop, MCP-based tools, memory and an evals framework. • Own a customer problem end to end and build the answer yourself, with AI doing most of the typing. • Join a small, highly autonomous team that ships fast in a heavily regulated industry. • Get your own agentic banking experience in front of hundreds of thousands of customers within weeks.

• Show customer experiences you have personally built and shipped using AI, and explain the decisions behind them. • Bring strong product taste and know when something is not ready to ship. • Uncover meaningful customer insights and turn them into intuitive experiences that solve real problems. • Use coding agents regularly and hold a thoughtful view on where they help and where they fall short. • Show experience designing evals that caught issues traditional testing would have missed. • Understand how LLM systems work in practice, including context management, tool design, prompting and non-determinism. • Weigh trade-offs around cost and latency in LLM systems. • Think in systems and fix the underlying cause of recurring problems. • Stay curious, open-minded and willing to change your approach as the technology evolves. • Commute to the London office 2–3 days a week.

• Bring experience in banking, fintech, payments or another regulated environment. • Show experience building and operating agentic systems in production with real users. • Bring experience with model routing, context engineering or cost optimisation at scale. • Show experience building voice, image-based or other multimodal customer experiences. • Share side projects, open-source contributions or things you built simply because you wanted to.

• Own a customer problem end to end, from spotting the opportunity to shipping and learning from the results. • Prototype your own ideas instead of writing documents for others to build. • Create complete customer experiences on the agentic platform through prompts, tools and configuration. • Design the evals that define good performance and use them to guide iteration and release decisions. • Work directly in the codebase and raise your own PRs for engineering review. • Partner with engineers when a problem needs deeper technical work. • Tune how your agent performs in production, balancing context, cost per conversation, latency, model choice and routing. • Review real customer conversations and turn the learnings into improvements within days. • Lead your own analysis and research using data, numbers and transcripts to make decisions. • Make sound judgements on risk, compliance and customer harm with Risk and Compliance partners.

• Work in a hybrid setup with 2–3 days a week in the London office. • Work from abroad for up to 120 days a year, subject to having the right to work in that country. • Enjoy a culture that values good work-life balance and flexible ways of working. • Get everything you need to thrive at work and at home from day one. • Join one of the UK’s top three Most Loved Workplaces. • Progress based on the quality and impact of what you build, not team size or reporting lines. • Ship your own AI experiences to hundreds of thousands of customers within weeks. • Request reasonable adjustments during the hiring process.

Zopa launched in 2005 as the world’s first peer-to-peer lending company and went on to launch Zopa Bank in 2020. The bank sets out to do the opposite of what customers dislike about traditional finance, putting people at the centre of its products. Zopa has won multiple industry awards, employs people from nearly 50 nationalities, and has been named among the UK’s top three Most Loved Workplaces.