Application Support Analyst

• Join Zilch, one of Europe’s fastest-growing fintechs, in a hybrid role in its London Business Applications team. • Act as the go-to expert for business applications such as Intercom, Aircall, Assembled and MaestroQA, as well as the core Zilch platform. • Help teams across the business choose, set up and get the most from their applications. • Respond to incidents on systems that are critical for customers. • Design and launch AI-driven workflows and automations in a controlled, tested way. • Work in an agile environment while keeping data secure.

• Bring proven analytical and problem-solving skills. • Show a track record of supporting how a business uses its applications and processes. • Understand APIs and integrations. • Learn new concepts and applications quickly by getting stuck in. • Implement best-practice processes and application usage. • Manage your own work pipeline while working well as part of a team. • Bring practical experience building AI-assisted workflows or automations using prompting techniques. • Understand change management, testing, UAT and release validation. • Explain technical concepts to non-technical stakeholders and vice versa. • Apply strong awareness of data security best practices. • Work from the London office on Mondays, Wednesdays and Thursdays.

• Bring experience working in or supporting Operations or Customer Service teams. • Show experience supporting Intercom or similar customer service platforms. • Bring experience implementing and supporting CRM and ERP systems. • Support telephony systems such as Aircall, Amazon Connect or Ujet. • Write SQL or Python scripts. • Use low-code automation platforms such as n8n, Zapier, Workato, Hightouch or OutSystems. • Bring exposure to workflow management systems. • Use AWS and Datadog or similar cloud and monitoring tools.

• Work with other teams to understand their application needs and help them select, set up and support the right platforms. • Act as the main point of contact for business applications and the core Zilch platform. • Respond to application incidents, communicate the impact and find solutions or workarounds. • Build relationships with application suppliers to resolve bugs and request new features. • Improve the team’s tooling, practices and documentation, and research new ideas. • Design and build AI-driven workflows and automations, then take them live in a tested way. • Make sure data is stored and processed securely and effectively. • Help with ad-hoc technology support tasks.

• Join the Share Options Scheme as a permanent employee. • Get a pension, death in service cover and income protection. • Earn 5% back on in-app purchases and receive £200 towards your home working setup. • Get private medical insurance, including GP access, mental health support, dental, optical and menopause support. • Use an Employee Assistance Programme with unlimited mental health sessions and 24/7 remote GP access. • Benefit from enhanced maternity, paternity, adoption and shared parental pay. • Access professional qualifications, memberships, e-courses and internal training. • Work remotely on Tuesdays and Fridays, with a casual dress code, socials and healthy snacks.

Zilch is one of Europe’s fastest-growing fintech companies, on a mission to create the world’s most empowering way to pay. Since launching its product in 2020, it has reached double unicorn status with a $2 billion valuation and taken on more than 6 million customers. Zilch aims to become the best way to pay for anything, anywhere, without credit costs.