Lead Product Analyst - Business Operations - Wise Business

• Support the Business Operations team working on Wise Business, Wise’s international business account. • Help small and medium-sized businesses across the world focus on what matters most to them: growth. • Work for a product trusted by more than 625,000 business customers, with over 45,000 new businesses joining every month. • Sit at the intersection of Product and Servicing, where the Business Operations team keeps servicing scaling in line with the product. • Tackle the key pain points customers hit when dealing with Wise’s servicing teams. • Derive actionable insight from data to drive team strategy and inform product decisions. • Work from London on a hybrid basis.

• Bring 5+ years of experience in analytical roles with strong data analysis skills. • Work as an expert in SQL. • Know your way around BI platforms such as Looker and Tableau to enable self-service analytics. • Work independently in a fast-paced environment, identifying impactful opportunities and making them happen. • Triage requests by impact and adapt analysis scope to reach 80/20 results. • Communicate excellently in writing and in person, cutting through noise so people understand what matters. • Craft dashboards and visualisations that bring data to life, tell a story, and hold diagnostic power. • Manage stakeholders collaboratively, influencing with data and knowing when to say yes or no to maximise impact. • Work with a bias to action, spotting what needs doing and getting it done.

• Bring prior experience in the B2B space, understanding business customers’ financial and expense management needs. • Bring prior experience of customer support, fincrime, or servicing analytics. • Build automated pipelines that let stakeholders answer their own questions. • Enjoy owning complex projects that cut across several teams.

• Establish clear goals, define measurable KPIs, and build compelling narratives so the team understands its progress. • Deliver high quality analysis that makes decision making accurate, impactful, and fast, helping the team iterate quicker. • Build automated data pipelines and dashboards that cut repetitive work and enable data self-serve. • Identify and evaluate high impact opportunities, then support and accelerate them or advocate for better alternatives. • Take ownership of complex cross-team projects. • Help product and operational teams across Wise Business understand and size the impact of friction from their domains on customer retention, so they can prioritise fixing it.

We have been Wise customers for years and have always had a great experience. We love their transparent approach in everything they do, from showing the correct exchange rates to disclosing all their fees, and even being honest about how they work. Founded in 2010 in London, Wise is now a publicly traded company operating in over 160 countries, generating 1.2+ billion pounds in revenue (2025) and is highly profitable. What we especially love at Wise is their work from anywhere policy after 6 months: Basically you can remotely work from (almost) anywhere in the world for up to 90 days a year. As they are solving a massive problem and are strongly mission-driven, we are sure that any individual passionate about working on complex, impactful problems in sending money globally efficiently, while continuing to work on the much-loved Wise solutions, will love working there.

• Earn £75,000 to £115,000 a year. • Receive Company Restricted Stock Units on top of salary. • Work hybrid from the London office. • Take paid annual holiday, sick days, parental leave, and other leave opportunities. • Take a six week paid sabbatical after four years at Wise, on top of annual leave. • Enjoy numerous benefits available in the London office. • Own complex cross-team projects with visibility across product and servicing.

Wise is a global technology company building the best way to move and manage the world’s money, with minimum fees, maximum ease, and full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise exists to make their lives easier and save them money. Wise Business, its international business account, serves more than 625,000 business customers with over 45,000 more joining each month, and its Business Operations team works where Product meets Servicing to keep that experience scaling. Wise builds money without borders and without judgement or prejudice, on the view that teams are strongest when they are diverse, equitable, and inclusive.